Shop Manager

Dorothy House; Corsham; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a leading charity as a part-time retail team leader, where you'll inspire and manage a team to provide excellent customer service while supporting end-of-life care. Enjoy comprehensive training, a supportive environment, and various employee benefits.

Benefits

Discretionary annual bonus scheme

23 days plus bank holidays

Comprehensive training and development

Pension with Life Assurance

45p per mile for work travel

Qualifications

• Ability to lead and inspire a team.
• Experience in retail or charity shops preferred.

Responsibilities

• Manage stock collection and implement pricing to maximize sales.
• Train and lead staff and volunteers.
• Ensure excellent customer service.

Skills

Leadership

Organizational Skills

Customer Service

Education

Good standard of Maths and English

Job description

Are you a 'rebel without a cause'? You're that rare type who loves to work and play hard, but also wants that warm feeling of giving back.

Join the Dorothy House Retail Revolution, where you'll receive meaningful training and ongoing education from day one. We're seeking empowered individuals who share our values, can motivate customers, donors, and volunteers, and provide excellent customer service along with beautiful product choices. No retail or charity experience needed, just a willingness to learn and lead!

If you love second-hand style, thinking independently, and engaging with your local community, we need your energy. Help us empower purchases that fund end-of-life care and inspire people to shop at Dorothy House, adding color and life to their wardrobes and homes!

If you're looking for an exciting and rewarding challenge and have the ability and determination to lead and inspire a team, we want to hear from you. We will provide all necessary tools, training, and support to help you lead a team in delivering the best customer experience!

The role will include:

1. Ensuring sufficient stock is sorted and prepared for sale.
2. Managing stock collection/deliveries effectively and implementing the shop's pricing guide to maximize sales.
3. Training, inspiring, and leading both paid staff and volunteers in our stores.
4. Ensuring staff and volunteers are competent in preparing goods for display, rotating stock, providing excellent customer service, maintaining cleanliness, and implementing Gift Aid schemes.
5. Recruiting and encouraging volunteers, maintaining a volunteer rota to ensure continuous trading.
6. Operating the Gift Aid scheme legally and effectively regarding donor engagement, stock sale, and data recording.
7. Maintaining safety and security of the shop premises.
8. Organizing backstage areas for efficiency and safety, adhering to health and safety guidelines.
9. Providing management support to other shops as needed.

See our full detailed Job Description on our website for more information.

Hours of Work

This is a part-time position, contracted for 30 hours per week over 4 days out of 7. We welcome applications from those seeking alternative hours. Regular weekend work is required.

About You

This physically demanding role involves lifting, moving stock, and being on your feet for extended periods. Full manual handling training will be provided, and reasonable adjustments will be considered. Core duties require high physical activity.

• Good standard of Maths and English
• Strong team leadership and motivation skills
• Excellent organizational and prioritization skills
• Customer-focused with enthusiasm
• Experience in retail or charity shops
• Management experience
• Full UK driving license and access to a vehicle

Benefits

Our retail team offers several benefits, including:

• Discretionary annual bonus scheme
• 23 days plus bank holidays, with options to buy or sell additional days
• Comprehensive training and development from day one
• Pension with Life Assurance
• 45p per mile for work travel
• Mindful Employer Plus Charter for support and advice

If this sounds like your ideal job, we encourage early application as vacancies may close early.

For questions, check our FAQs or call 01225 722 988.

At Dorothy House, equality, diversity, and inclusivity are central to our values and work. We strive to build a diverse workforce and an environment of respect, ensuring outstanding care and support for all.

Our 2021 Services Review emphasizes working differently to achieve our mission of accessible, outstanding palliative and end-of-life care, engaging with communities through Asset Based Community Development. All staff are expected to embrace this strategy, with training provided.

What happens next

Your application will be processed. We may contact you for further discussion, and if selected, you'll be invited for an interview. We will keep you informed throughout the process.

Testimonials

Quotes from staff and patients highlight the meaningful and rewarding nature of working at Dorothy House, emphasizing the supportive environment and impactful work.

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