Shop Manager

Sue Ryder Care; Bristol; On-site; GBP 100,000 - 125,000; Full time

Job summary

A major charity retailer in Bristol seeks a Shop Manager to oversee daily operations and lead a team of volunteers. The ideal candidate will have strong customer service and people management skills, with the ability to drive sales and ensure exceptional service. This role includes responsibilities such as stock management, community engagement, and acting as a brand ambassador. A positive attitude and a proactive mindset are essential for success in this team-oriented environment.

Benefits

27 days holiday rising to 33 with length of service

Company pension scheme

Staff discount with thousands of retailers

Refer a Friend scheme - £250 payment

Qualifications

• Experienced shop manager with a proactive approach.
• Ability to deliver sales and meet deadlines.
• Proven team leadership skills and volunteer management experience.

Responsibilities

• Drive business and push sales.
• Lead team in delivering customer service.
• Work with the community to generate donated stock.
• Recruit, train, and retain volunteer team.
• Manage stock processes for merchandising.
• Act as a brand ambassador for Sue Ryder.

Skills

Customer Service Experience

People management experience

KPI and target experience

Strong IT skills

Organisational Skills

Lone working experience

Job description

Shop Manager

Location: Sue Ryder Charity shop, 115 East St, Bedminster, Bristol BS3 4EX

37.5 Hours per week over 7 days

£12.56 per hour + rewards & Benefits

Be there when it matters.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

Our Sue Ryder Bedminster shop is located in the heart of town, and our aim is to provide customers with the most fantastic choice of new, used and pre-loved items. One of our most popular and newest sections is our vintage and retro department.

About you

Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Bedminster shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

Other Responsibilities

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience
• People management experience (reviews/1:1/volunteer recruitment/team meetings)
• KPI and target experience
• Strong IT skills (Admin/emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail or charity retail managerial experience
• Health and Safety Knowledge
• Minimal Microsoft Office packages or equivalent
• High street retail/leisure/hospitality background
• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• and lots more. Please visit our careers website for the full list.

Application Dates

Closing date: 12th January

Interview date: 20th January

Relevant Statements

Our commitment to equity, diversity and inclusion At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Accessibility - All on one level, stairs to where fire exit is with steep concrete stairs We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to compete an application or participate fully in the interview process, please email [e-mail].

Join us

If you want more than just a job, we want you. Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.