Shop Manager

Salvation Army Trading Company Limited (SATCoL); Bradford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent charity retailer in Bradford is seeking a dynamic Shop Manager to lead a team in delivering exceptional customer service and engaging with the local community. The role involves significant manual handling, volunteer management, and developing community partnerships. Ideal candidates are resilient, enthusiastic, and passionate about sustainability. This position offers a supportive working environment with no evening or Sunday work, starting holiday entitlement of 26 days, and various employee benefits.

Benefits

Virtual GP service

Fantastic pension scheme

26 days holiday plus bank holidays

Qualifications

• Resilient, supportive, caring, hands-on, and enthusiastic.
• Possess a positive attitude in delivering exceptional customer service.
• Dynamic leadership style with an appetite for success.
• Engaging personality with a desire to succeed.

Responsibilities

• Provide excellent customer service from donors to customers.
• Handle significant manual labor.
• Recruit and maintain volunteers for donations and customer service.
• Establish links with local businesses for donations and volunteer support.

Skills

Exceptional customer service

Leadership skills

Enthusiasm for sustainability

Innovative thinking

Job description

The Vacancy - 37.5hrs

Do you want to work for a company that has been independently accredited by Best Companies Ltd as an Outstanding Company to work for? Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award? Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market? Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays? Do you need a new challenge that not only helps you to develop your skills, but is integral to the community? Did we mention, there is no evening or Sunday working too?! Our managers lead from the front and takes their colleagues and customers on an amazing journey! Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the autonomy of running your very own shop? If you want to make a difference, be valued for your work and create a productive and happy environment for your colleagues, then look no further!

Responsibilities

• Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting.
• This role will involve a significant amount of manual handling.
• Recruit and maintain a bank of skilled and general volunteers who will collect, sort and prepare donations for sale while providing customers with the service they deserve.
• Establish links with local businesses, Salvation Army Corps and individuals in the community to secure donations, volunteer time, offer skills and train other people.

Qualifications

• Resilient, supportive, caring, hands on and enthusiastic.
• Possess a positive attitude in delivering exceptional customer service.
• Take pride in everything that you do to maintain the high standards we promise to colleagues, stakeholders and ourselves.
• Have a dynamic leadership style with an appetite for success.
• Have a passion for developing people.
• Possess fantastic ideas for partnerships to deliver re-use and repair services with local connections and knowledge to make them happen.
• Have a keen interest in the environment and sustainability.
• Have an engaging personality, the desire to succeed and be the best you can be.

All Shop Managers will be required to complete an Enhanced DBS Check.

Testimonials

• 'What I like most is that I am getting the opportunity to help people, whether it be a customer with getting a great priced quality second hand item, helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis.' – DR, Shop Manager
• 'I love the variation the job role brings, working with a good team of staff and volunteers, I like to find out what they enjoy about their role and will do my best to keep them interested and invested in the company.' – MM, Donation Centre Manager
• 'I love working for SATCoL because of the wide range of volunteers we meet and the ones we train who move onto full time employment. I love the stories we hear from customers about how The Salvation Army have helped their families in the past and present. I love that we are actually helping the people we meet face to face as well as the many others we don’t.' – MR, Shop Manager

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.