Shop Manager

Dorothy House; Bath; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading charity as a Shop Manager in Bath, where you'll lead a team to provide exceptional customer service and manage retail operations. This full-time role offers training, a supportive environment, and various benefits, including a discretionary bonus and generous holiday options.

Benefits

Discretionary annual bonus

23 days plus bank holidays

Comprehensive training and development

Pension scheme with Life Assurance

45p per mile for work-related travel

Qualifications

• Experience in Retail or Charity Shops.
• Management experience required.

Responsibilities

• Lead and inspire a team to deliver excellent customer experience.
• Manage stock collection and pricing to maximize sales.
• Recruit and maintain a volunteer rota.

Skills

Team Leadership

Customer Focus

Organizational Skills

Education

Good standard of Maths and English

Job description

Are you a 'rebel without a cause'? You're that rare type who loves to work and play hard, but also wants that warm feeling of giving back.

Join the Dorothy House Retail Revolution and we'll provide you with a meaningful vocation and ongoing training and education, from day one. We're looking for empowered individuals like you, who will share our values, motivate our customers, donors, and volunteer teams, offer unique shopping experiences, provide great customer service, and showcase beautiful product choices. No retail or charity experience needed, just a willingness to learn and lead!

If you love second-hand style, thinking independently, and immersing yourself in your local community, we need your energy. Help us put the 'power into purchase' and inspire people to shop at Dorothy House, funding end-of-life care, while adding color and life to their wardrobes and homes!

SHOP MANAGER - BATH (Argyle Street) | £25,785 per annum

If you are seeking an exciting and rewarding new challenge, with the ability and determination to lead and inspire a team, then we want to hear from you. We will provide you with all the tools, training, and support needed to lead a team to deliver an excellent customer experience!

The role will include:

1. Ensuring sufficient stock, efficiently sorted and prepared for sale.
2. Managing stock collection/deliveries effectively and implementing the shop's pricing guide to maximize sales.
3. Training, inspiring, and leading both paid staff and volunteer teams.
4. Ensuring staff and volunteers are competent in preparing goods for display, display and rotate goods, provide excellent customer service, maintain cleanliness, and implement Gift Aid schemes.
5. Recruiting and encouraging volunteering, maintaining a volunteer rota to ensure consistent trading hours.
6. Managing the Gift Aid scheme legally and effectively regarding donor engagement, stock preparation, sales, and data recording.
7. Maintaining the safety and security of all shop premises.
8. Organizing backstage areas for efficiency and safety, adhering to health and safety guidelines.
9. Providing management cover for other shops as needed.

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is a full-time position, contracted for 37.5 hours per week over 5 days out of 7. We welcome applications for alternative working hours. The role requires regular weekend work.

ABOUT YOU

This physically demanding role involves lifting, moving stock, and being on your feet for extended periods. Full manual handling training will be provided, and reasonable adjustments will be considered. Core duties require high physical activity.

Essential requirements:

• Good standard of Maths and English
• Strong team leadership and motivation skills
• Excellent prioritization and organizational skills
• Customer-focused with an energetic attitude
• Experience in Retail or Charity Shops
• Management experience
• Full UK driving license and access to a vehicle

ABOUT THE BENEFITS

Our retail team offers several benefits, including:

• Discretionary annual bonus
• 23 days plus bank holidays, increasing with service, plus options to buy or sell holiday days
• Comprehensive training and development from day one
• Pension scheme with Life Assurance
• 45p per mile for work-related travel
• Supportive environment with access to confidential advice

If this sounds like your ideal job, we look forward to your application.

Note: Vacancies may close early once sufficient applications are received. Early application is encouraged.

For questions, check our FAQs or call us at 01225 722 988.

At Dorothy House, equality, diversity, and inclusivity are central to our work. We value a diverse workforce and an environment of respect, ensuring outstanding care and support for all.

Our 2021 Services Review emphasizes the need to innovate and engage differently with our communities, embracing Asset-Based Community Development, with training provided.

What happens next

Your application will be processed. A team member may contact you for further discussion. If shortlisted, you will be invited for an interview. We will keep you informed throughout.

Testimonials and Culture

Our staff share inspiring stories about working at Dorothy House, emphasizing the meaningfulness and rewarding nature of their roles.

Join us and be part of a passionate, caring family committed to making a difference every day.