Shop Manager

Sue Ryder; Baildon; On-site; GBP 27,000; Full time

Job summary

A large charity retailer is seeking a proactive shop manager to drive sales and lead a volunteer team in Baildon, UK. The ideal candidate will have strong customer service and people management skills, with a focus on achieving targets and delivering excellent service. This role offers a competitive salary, benefits, and the opportunity to make a positive impact in the community.

Benefits

27 days holiday rising to 33 with length of service

Company pension scheme

Staff discount with thousands of retailers

Qualifications

• Experience in managing a team in a retail environment.
• Ability to drive sales and meet targets in a charity retail context.
• Knowledge of health and safety standards in retail.

Responsibilities

• Drive business and achieve sales targets.
• Lead and train the volunteer team for excellent service.
• Secure and manage donated stock effectively.

Skills

Customer Service Experience

People management experience

KPI and target experience

Strong IT skills

Organisational skills

Lone working experience

Job description

Responsibilities

• Utilise your retail experience to drive business, push sales and achieve targets.
• Lead the volunteer team to deliver excellent customer service to donors and customers.
• Work with the local community to secure sufficient donated stock.
• Recruit, train and retain a volunteer team, providing leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring health and safety are priorities.
• Maintain well–merchandised stock with fresh, seasonal items at all times.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
• Manage effective stock processes through the Epos system.

Experience a proactive shop manager who can manage our charity store? Join the team at our Shipley shop and help us deliver impact across Sue Ryder, driving sales, stakeholder engagement and community support.

Key Expectations

To be successful you need a commercial awareness to deliver sales and meet deadlines, excellent planning and prioritising skills, proven team leadership, a positive can‑do attitude and a sound understanding of financial and IT administration.

Core Qualifications & Skills

• Customer Service Experience
• People management experience (reviews/1:1/volunteer recruitment/team meetings)
• KPI and target experience
• Strong IT skills (Admin/emails/instant messaging/video calls)
• Organisational skills
• Lone working experience

Desirable Criteria

• High street retail or charity retail managerial experience
• Health and Safety Knowledge
• Minimal Microsoft Office packages or equivalent
• High street retail/leisure/hospitality background
• Merchandising/Stock rotation

About Sue Ryder

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops provides funding for 2.7 million hours of expert medical, practical, bereavement and emotional support each year, in our hospices, in people's homes and in the community. We help those approaching the end of life or experiencing grief access the support they need.

Our retail footprint includes boutique, vintage, retro and large‑format stores. As part of the retail team you will help inspire communities, drive income generation and support our vital services. Work is mostly weekend‑oriented; managers typically work one in two weeks. We expect most teams to finish by 5:15 pm, with an 8:45 am start. Major holidays such as Christmas Eve, Christmas Day, Boxing Day and New Year’s Day are off.

Shipley Superstore—a £3 or less fashion and homeware shop—offers quality products at sensible prices, sells furniture for £50 or less, provides free parking, and is adjacent to B&M. We also offer free furniture collection services and volunteering opportunities. Donations can be dropped off via our back entrance or at the front near Topps Tiles.

Benefits

Competitive benefits package: 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time), company pension scheme, staff discount with thousands of retailers, and many more. Please visit our careers website for the full list.

Closing date: 10th Dec
Interview date: 17th Dec

Ben 37.5 Hours per week over 7 days £26.788 PA + rewards & benefits Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 - Retail Bulletin.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

Our commitment to equity, diversity and inclusion: At Sue Ryder we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident Committed employer, we proudly support the 'Offer an Interview' scheme, offering an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed and other accessibility support.