Shop/Cafe Supervisor

Bupa; Grove; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Grove, England, is seeking a proactive Shop/Café Supervisor to oversee daily operations and lead a team. The role demands strong leadership skills and a passion for hospitality. Responsibilities include managing staff, ensuring compliance with health and safety regulations, and delivering exceptional customer service. This position offers an opportunity to impact the residents' experience in a luxury retirement living environment.

Qualifications

• Strong leadership skills and a passion for hospitality.
• Experience in training and motivating staff.
• Ability to handle customer queries and resolve complaints.

Responsibilities

• Supervise daily operations, including opening and closing procedures.
• Manage staff rotas and ensure adequate coverage during peak times.
• Monitor stock levels, order supplies, and minimize waste.

Skills

Leadership skills

Customer service

Barista training

Food Safety Level 2 certification

Job description

Being proactive and customer-focused Shop/Café Supervisor, to oversee daily operations, lead a team, and ensure exceptional service standards. This role is ideal for someone with strong leadership skills and a passion for hospitality. Key Skills / Qualifications needed for this role:

• Supervise day-to-day operations, including opening and closing procedures.
• Lead, train, and motivate staff to deliver excellent customer service.
• Manage staff rotas and ensure adequate coverage during peak times.
• Handle customer queries and resolve complaints professionally.
• Monitor stock levels, order supplies, and minimize waste.
• Oversee cash handling, reconcile daily takings, and maintain accurate records.
• Ensure compliance with food safety, hygiene, and health & safety regulations.
• Support promotional activities and contribute to sales growth.
• Barista training or experience in coffee preparation.
• Food Safety Level 2 certification.

At Bupa, we offer essential support when it matters most. Richmond Villages Letcombe Regis provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.6 out of 10. Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.