Shop Assistant

Sue Ryder; West Carr; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading charity retailer is seeking a Shop Assistant to help create a well-presented shop and deliver excellent customer service. Responsibilities include managing stock processes, assisting customers, and acting as a brand ambassador. Ideal candidates should have experience in retail and possess strong customer service skills. The role offers 15 hours per week at £12.21 per hour, with benefits such as holiday and staff discounts.

Benefits

27 days holiday rising to 33 with service

Company pension scheme

Staff discount with thousands of retailers

Qualifications

• Experience in high street retail or hospitality is desirable.
• Ability to meet KPIs and targets.
• Team player with merchandising skills.

Responsibilities

• Maximise donated income through effective stock management.
• Maintain high standards of merchandising and safety.
• Act as a brand ambassador for the shop.
• Assist customers with purchases.

Skills

Customer service skills

Cash handling

Basic IT skills

Organisational skills

Lone working experience

Job description

As our new Shop Assistant, you will help us to create a well‑presented shop where customers get great service. You will sort and size stock and be on hand to help customers with their purchases. Remember that you could often be moving stock – which may involve lifting heavy goods or furniture.

Responsibilities

• To help maximise donated income through proactive stock generation, optimum pricing, processing stock to agreed levels and stock planning.
• Set high standards of merchandising and housekeeping, ensuring you and your colleagues' health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives. Do you have excellent customer service skills? Are you comfortable working in a busy, fast‑paced environment? If so, come and support our shop team in our Holderness Road store and contribute to the work we do across Sue Ryder! Customer Service Experience.
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational skills
• Lone working experience

Desirable Criteria

• High street retail / leisure / hospitality background
• KPI and target experience
• Team Player
• Merchandising / Stock rotation

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to ensure that everyone approaching the end of life or living with grief can access the support they need.

We have a much‑loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large‑format stores. As a member of the retail team, you’ll help us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also contribute to driving up the income that generates the vital funds necessary to keep our care and support services running.

The shop is a brand‑new opportunity in Hull for Sue Ryder on an out‑of‑town retail park. It will sell furniture as well as clothing and upcycling items. The position is based at Sue Ryder Charity Shop, Unit 5, Kingston Shopping Centre, Holderness Road, Hull HU9 2AA.

Hours: 15 hours per week, over 7 days. Pay: £12.21 per hour + rewards. Benefits: 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time); company pension scheme; staff discount with thousands of retailers; and more.

Closing date: 3rd December. Interview date: 10th December.

Our commitment to equity, diversity and inclusion: At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce and eliminating unlawful discrimination. As a Disability Confident Committed employer, we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Toilets are accessible by wheelchair. We use inclusive recruitment practices, including offering remote interviews where needed.