Shop Assistant

British Red Cross; Truro; On-site; GBP 19,000 - 23,000; Full time

Job summary

A charitable organization in Truro seeks a passionate Shop Assistant to support its retail team. You will assist in running a customer-focused shop while contributing to the organization's mission. Responsibilities include delivering excellent customer service, managing stock, and creating an inviting shopping atmosphere. Ideal candidates will have retail experience, excellent communication skills, and a drive to meet goals. In return, benefits include flexible working arrangements and generous leave.

Benefits

36 days annual leave

Flexible working options

Contributory pension scheme

Learning and development opportunities

Employee benefits platform

Qualifications

• Experience working in a retail environment and confidence handling money.
• Ability to communicate effectively and provide excellent customer service.
• Commercial mindset to understand and meet targets.
• Anticipate customers' needs and deliver exceptional service.

Responsibilities

• Assist the shop manager in running a customer-focused retail shop.
• Create a welcoming shopping environment and enhance customer experience.
• Operate the till and manage stock display.
• Sort stock and prepare items for display.

Skills

Previous retail experience

Strong communication skills

Customer service focus

Target-driven mindset

Job description

Shop Assistant

Location: Truro

Salary: £22,932 per annum, pro rata

Hours: 7 per week

Contract: Permanent

Are you a retail superstar who is passionate about helping make a difference? We're on the lookout for a dynamic Shop Assistant to join our friendly team. This fantastic opportunity will help you develop your retail skills while making a positive impact. Come join us in our mission to spread kindness! Why work for the Red Cross?

“The camaraderie. The feeling of being part of something bigger and knowing that all the hard work goes to help those in crisis” - Deborah, Shop Manager

What will a day in the life of a Shop Assistant involve?

• Assisting the shop manager to run a lucrative, customer‑focused shop that is the 'window of the British Red Cross' on the high street.
• Helping to create a brilliant shopping environment and provide an excellent customer experience in store.
• Confident working on the shop floor, you will be the first point of contact for our customers, operate the till, and create striking displays.
• Being responsible for sorting stock and preparing items for display, behind the scenes.

To be a successful Shop Assistant, what will you need?

• Previous experience of working in a retail environment and are confident with handling money
• To be a strong communicator who thrives on providing excellent customer service and enjoys meeting lots of different people.
• A commercial savvy mindset, with a grasp of hitting targets
• To appreciate and anticipate each customer's needs and delight them with the service provided

Interested? The closing date for applications is 23.59 on Wednesday 21st January 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme. At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders