Shipping Bookings & Customer Service Specialist

WR Logistics; Immingham; On-site; GBP 27,000 - 30,000; Full time

Job summary

A well-established logistics company in Immingham is seeking a Booking and Customer Service Clerk to manage customer bookings and enhance service delivery. The role requires strong organizational and communication skills, with several years of experience needed in freight forwarding. The successful candidate will be pivotal in maintaining customer satisfaction and ensuring smooth operations. This position offers a competitive salary ranging from £27,000 to £30,000 annually along with various benefits, including holiday and healthcare options.

Benefits

25 days holiday per year

Pension in line with government guidelines

Option to join a healthcare plan after probation

Option for subsidised gym membership after probation

Qualifications

• Numerous years experience within a freight forwarding environment.
• Confident, approachable and professional communication style.
• Highly organised with strong attention to detail.

Responsibilities

• Take day-to-day responsibility for the Bookings and Customer Service function.
• Act as the main point of contact for customer bookings and enquiries.
• Process and manage bookings using internal systems.

Skills

Customer focus

Organisational skills

Problem-solving skills

Communication skills

IT literacy

Job description

A well-established logistics company in Immingham is seeking a Booking and Customer Service Clerk to manage customer bookings and enhance service delivery. The role requires strong organizational and communication skills, with several years of experience needed in freight forwarding. The successful candidate will be pivotal in maintaining customer satisfaction and ensuring smooth operations. This position offers a competitive salary ranging from £27,000 to £30,000 annually along with various benefits, including holiday and healthcare options.