Shipboard Guest Experience Specialist

V.Group; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in maritime services is seeking a Guest Relation Officer for Azamara Cruises. The successful candidate will be responsible for ensuring guest satisfaction through exemplary service, managing guest issues, and providing relevant information about services onboard. Candidates must have at least one year of hospitality management experience, strong communication and interpersonal skills, and the ability to work in a multicultural environment. This position offers opportunities for growth within the maritime sector.

Qualifications

• Minimum of one (1) year hospitality management experience in an upscale hotel, resort or cruise line.
• Completion of high school or basic education equivalency required.
• Strong management skills in a multicultural and dynamic environment.

Responsibilities

• Ensure total guest satisfaction through personalized service.
• Respond to guest concerns in a positive manner.
• Provide information to guests regarding services and events.

Skills

Customer service

Problem solving

Communication

Interpersonal skills

Organizational skills

Education

Bachelor’s degree in hospitality management

Tools

Microsoft Excel

Job description

A global leader in maritime services is seeking a Guest Relation Officer for Azamara Cruises. The successful candidate will be responsible for ensuring guest satisfaction through exemplary service, managing guest issues, and providing relevant information about services onboard. Candidates must have at least one year of hospitality management experience, strong communication and interpersonal skills, and the ability to work in a multicultural environment. This position offers opportunities for growth within the maritime sector.