Shift Supervisor Store# 71519, LONDON MELCOMBE ST 1

#REF!; Greater London; On-site; GBP 12,000 - 18,000; Part time

Job summary

A leading coffee retailer is seeking a Store Supervisor in Greater London. The ideal candidate will have coaching experience and a passion for providing exceptional customer service. In this role, you will lead shifts, motivate your team, and ensure the highest standards of operational excellence. This part-time position offers an engaging work environment with diverse responsibilities. If you enjoy a fast-paced atmosphere and want to grow with a leading brand, we want to hear from you!

Benefits

29 days holiday

Free drinks and food during shifts

Store bonus program

Comprehensive training

30% partner discounts

Discounts with local and national retailers

Life assurance

Employee Assistance Programme

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience in retail or hospitality environment.
• Ability to create a positive learning environment.

Responsibilities

• Lead shifts and support partners to create the Starbucks Experience.
• Inspire and motivate the store team.
• Ensure store operations during shifts.

Skills

Coaching experience

Customer service

Problem solving

Job description

In return we offer you a competitive starting salary and benefits that include:

• 28 days holiday a year (including Bank Holidays) an additional special day for you to take to celebrate a special moment in your life each year
• Free drinks and food when you’re on shift
• Our store bonus program
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• A free bag of coffee each week and a 30% partner discounts on food beverages and merchandise
• Discounts with local and national retailers (cell phones gym memberships entertainment tickets hotels etc.) through Perks at Work platform
• Life assurance
• Home Sweet Loan (Interest‑free loans that can be paid back over 12 months to help pay your rental deposit)
• A free 24/7 Employee Assistance Programme available to you and your family
• Recognition schemes and monetary awards for long service WOWing customers and your fellow Partners
• Great long‑term career opportunities in store and support centre

So if you’re looking for a new opportunity with us you’ll be welcomed, challenged, inspired. Here you’ll be heard. Because here you’re a part of it all. Here you belong.

What is our process

• Application
• CV review
• First stage interview
• Second stage interview
• Offer and onboarding

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.

Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks there’s always room for one more.

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community connections and opportunities.

At Starbucks we’re not just about brewing great coffee, we’re about brewing great leaders too. Immerse yourself in a community of connection, opportunity and creativity, all stirred up with the aroma of our world‑class coffee.

We’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. Here you’ll take the lead of the shift working with your team of baristas to create our Starbucks Experience for our customers with high‑quality service, beverages and products while creating our third‑place environment.

We’re looking for candidates with previous coaching or supervisory experience in a customer‑facing role. You’ll spend your time running shifts with our customers at the core through coaching your team and creating a positive learning environment. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you’ll be responsible alongside the store management team to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You’ll be an ambassador for our partner networks, making sure our partners know they belong.

The best part about this role is that no two days are ever the same! Working in one of our fast‑paced stores, a typical day could include:

• Collaborating with the Store Manager leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
• Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre‑empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
• Identifying teachable moments to share best practices with the team
• Seeing challenges as opportunities for continuous improvement to drive operational excellence
• Executing store operations during scheduled shifts, including organising opening and closing duties
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling, safety and security to ensure the safety of all partners during each shift
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards, and following health, safety and sanitation guidelines for all products

Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and / or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which is led by our amazing in‑store trainers and coaches and is designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job, supported by their manager.

Required Experience: Manager

Employment Type: Part‑Time

Experience: years

Vacancy: 1