Shift Supervisor - Store 69843, GRAY'S LAKESIDE SC LEVEL 2

Starbucks Coffee Company; South Ockendon; On-site; GBP 32,000; Full time

Job summary

A leading coffeehouse chain in South Ockendon is seeking a Store Supervisor. This role involves leading shifts, coaching baristas, and ensuring an outstanding customer experience. Candidates should possess supervisory experience in retail or hospitality and have strong leadership skills. The position offers a competitive salary, excellent benefits, and opportunities for career growth.

Benefits

28 days holiday

Free drinks and food on shift

Store bonus program

30% partner discount

Comprehensive training

Qualifications

• Previous coaching or supervisory experience in a customer facing role.
• Experience in a retail or hospitality environment is beneficial.
• Ability to solve problems in the moment.

Responsibilities

• Lead shifts and support partners to inspire the Starbucks Experience.
• Set priorities and delegate tasks to drive store profitability.
• Motivate the team and manage potential customer issues.
• Execute store operations including opening and closing duties.

Skills

Coaching experience

Problem-solving skills

Leadership skills

Strong communication

Job description

Overview

We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment. We're looking for candidates with previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You'll be an ambassador for our partner networks, making sure our partners know, here they belong. The best part about this role is that no two days are ever the same!

Responsibilities

• Collaborate with the Store Manager, lead shifts, support partners and inspire best moments and the Starbucks Experience for our partners and customers.
• Set priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store.
• Inspire and motivate the store team to make every moment right for our partners and customers, including pre-empting and adapting to potential issues and addressing/resolving any that arise to optimise the customer experience.
• Identify teachable moments to share best practices with the team.
• See challenges as opportunities for continuous improvement to drive operational excellence.
• Execute store operations during scheduled shifts, including organising opening and closing duties.
• Ensure all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Provide quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products.

Qualifications

• Previous coaching or supervisory experience in a customer facing role.
• Experience leading operational activities in a retail or hospitality environment is beneficial.
• Ability to solve problems in the moment and lead a team to achieve results through operational excellence.
• Strong communication and leadership skills; ability to be an ambassador for partner networks.

Salary and Benefits

• Salary: £31,277 per year (estimated)
• Benefits include: 28 days holiday a year (including Bank Holidays), an additional special day for you to celebrate a special moment in your life each year, free drinks and food on shift, store bonus program, bean stock options for all partners, comprehensive training and access to Starbucks Global Academy, a free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise, and more.
• Additional perks: discounts with local and national retailers, life assurance, interest-free housing loan options, 24/7 Employee Assistance Programme, recognition schemes, and opportunities for long-term career growth.

Hours and Training

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays. All retail store partners begin their careers with us by undertaking an introductory training programme led by in-store trainers and coaches. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

Application Process

• What is our process?
• Application
• CV review
• First stage interview
• Second stage interview
• Offer and onboarding

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression. Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there\'s always room for one more.