Shift Supervisor - Store 12778, KINGSTON - CLARENCE

Starbucks Coffee Company; Kingston upon Thames; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading coffee retailer in the UK is looking for a Store Supervisor to oversee shift operations and lead a team of baristas. The role involves ensuring high-quality service, motivating the team, and driving profitable store performance. Candidates should have prior coaching or supervisory experience in a customer-facing role. Benefits include competitive salary, extensive training, and various perks.

Benefits

28 days holiday including Bank Holidays

Additional special day for personal celebrations

Free drinks and food on shift

Store bonus program

Bean stock options

Comprehensive training access

Free bag of coffee each week

30% partner discounts on food and beverages

Discounts with local/national retailers

Life assurance

Interest-free rental deposit loans

24/7 Employee Assistance Programme

Recognition schemes for long service

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.

Responsibilities

• Lead the shift and manage team of baristas to provide quality service.
• Support and inspire team to create a great customer experience.
• Maintain store operations during scheduled shifts, including opening and closing duties.

Skills

Coaching and supervisory experience

Customer service

Operational excellence

Team leadership

Job description

Store Supervisor

We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment. We're looking for candidates with previous coaching or supervisory experience in a customer facing role.

Typical Day

Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers. Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store. Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience. Identifying teachable moments to share best practices with the team. Seeing challenges as opportunities for continuous improvement to drive operational excellence. Executing store operations during scheduled shifts, including organising opening and closing duties. Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

Benefits

Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. In return, we'll offer you a competitive starting salary and benefits that include:

• 28 days holiday a year (including Bank Holidays)
• An additional special day for you to take to celebrate a special moment in your life each year
• Free drinks and food when you're on shift
• Our store bonus program
• Bean stock options for all partners (own part of Starbucks!)
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
• Life assurance
• Home Sweet Loan (Interest‑free loans that can be paid back over 12 months to help pay your rental deposit)
• A free 24/7 Employee Assistance Programme available to you and your family
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
• Great long‑term career opportunities in store and support center

EEO Statement

• Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.

Application > CV review > first stage interview > second stage interview > offer and onboarding. Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression. Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.