Shift Supervisor | Guest-First Team Leader

Mitchells & Butlers PLC; Hemel Hempstead; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension

28 days paid holiday

Staff discounts across brands

Free shares

Wagestream access

Employee helpline

Job summary

Mitchells & Butler s PLC is seeking a Shift Supervisor at Toby Carvery in Hemel Hempstead. You will welcome guests, confidently lead a team, and ensure high standards of service and safety.

The role includes hosting responsibilities, training teammates, and maintaining a welcoming environment for all visitors. Joining the Toby Carvery family brings benefits like pension, 28 days holiday, staff discounts, shares, and access to Wagestream to manage finances.

Qualifications

• Experience delivering friendly, high-quality customer service.
• Proven ability to lead a small team and manage shift operations.
• Willingness to train and develop team members to meet standardsof service.

Responsibilities

• Oversee day-to-day site operations and guest experience.
• Lead and motivate the shift team, ensuring coverage and smooth handovers.
• Role model training, coaching, and maintaining cleanliness and safety standards.

Skills

Guest service

Team leadership

Training others

Host guests

Job description

Mitchells & Butler s PLC is seeking a Shift Supervisor at Toby Carvery in Hemel Hempstead. You will welcome guests, confidently lead a team, and ensure high standards of service and safety.

The role includes hosting responsibilities, training teammates, and maintaining a welcoming environment for all visitors. Joining the Toby Carvery family brings benefits like pension, 28 days holiday, staff discounts, shares, and access to Wagestream to manage finances.