Shift Supervisor

Cobra Coffee - Starbucks Franchisee; Wimbledon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Unlimited coffee/tea on shift

Discounts on beverages

Discounts on food items

£1.50 food item per shift

30% discount on all items on shift

30% green apron discount

Third party discounts

Life insurance

Training including Starbucks Global

Career progression

Job summary

Cobra Coffee – a Starbucks UK franchised partner – is hiring a shift supervisor to lead a fast-paced team of baristas, delivering the Starbucks Experience with high-quality service and products. You will coach the team, manage shifts, and ensure smooth store operations in a role that emphasises customer satisfaction.

We value previous supervisory or coaching experience in retail or hospitality, with the ability to solve problems on the floor and drive team performance to create memorable moments

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience leading operational activities in retail or hospitality.
• Ability to manage shifts and coach a team to deliver the Starbucks Experience.

Responsibilities

• Lead shift operations, coach partners, and ensure high-quality service.
• Coordinate tasks, delegate responsibilities, and optimise store efficiency.
• Resolve on-the-spot issues to maintain customer satisfaction.
• Ensure adherence to store procedures including cash handling and safety.

Skills

Supervisory experience

Coaching

Customer service

Job description

Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor, you'll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products.

You'll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We're a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.

What we offer

• 28 days holiday a year (including Bank Holidays)
• Unlimited brewed coffee & English breakfast tea on shift
• Discounts on hand crafted beverages and food items during your shift
• 30% discount on bottled beverages and impulse items during your shift
• One £1.50 food item per shift on selected products
• Whilst not working you're able to receive a 30% discount on all food, beverages, merchandise & gifts
• 30% green apron discount across wider participating Starbucks stores
• Third party discounts including 20% in Southern Co-op food stores
• Life insurance
• Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
• Career progression because here we actively promote internally

What to expect

You'll need previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.

The best part about this role is that no two days are ever the same. Working in one of our fast-paced stores, a typical day could include:

• Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
• Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
• Identifying teachable moments to share best practices with the team
• Executing store operations during scheduled shifts, including organising opening and closing duties
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products

Given the nature of our stores, our working hours could include early mornings, evenings, weekends.

So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.

What is our process?

Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding