Shift Supervisor

SSP Group; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hospitality group seeks a Shift Supervisor at Newcastle Airport to lead a team in delivering exceptional customer service. This full-time role offers a pay rate of £13.30 per hour, with additional compensation for night shifts. Ideal candidates should have leadership experience in a fast-paced environment and meet age requirements. Enjoy great employee perks, including discounts and development opportunities in a dynamic work atmosphere.

Benefits

Discounted Meal and parking

Employee Discounts

Friends and Family Discount App

Award-winning training

Health & Wellbeing Support

Qualifications

• 5 years of references and Criminal Record Check required.
• Candidates must be 18 years of age or over.

Responsibilities

• Take ownership of opening, closing, and daily operations.
• Lead your team through busy shifts and maintain a positive atmosphere.
• Inspire the team to deliver great customer service.
• Stay informed about unit performance and advocate for improvements.

Skills

Leadership

Customer service

Problem-solving

Team management

Job description

SHIFT SUPERVISOR - NEWCASTLE AIRPORT, BURGER KING

Pay Rate: £13.30 per hour + an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £14.80 per hour.

We have Full Time (40hrs) roles available.

Hours of operation are 4:00 am to 10:00 pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Shift Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Shift Supervisor role’s got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Shift Supervisor role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE SHIFT SUPERVISOR ROLE

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal and / or and if you’ve tackled night shifts before, even better!

AS A SHIFT SUPERVISOR WE WILL OFFER YOU

• Discounted Meal and parking while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Shift Supervisor!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.