Shift Supervisor

Goals; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent sports centre operator in Scotland is seeking a Shift Supervisor to provide excellent service to customers and drive participation in activities. The ideal candidate will manage a team, meet KPIs, and thrive in a fast-paced environment. The role offers competitive pay, training opportunities, and career advancement within a supportive atmosphere.

Benefits

Birthday Holiday

Paid breaks

Pension scheme

Employee assistance careline

Bonus scheme based on KPIs

Team incentives

50% Discount on related products

Free individual pitch hire

Annual events

Uniform provided

Qualifications

• Supervisory experience preferred or a first position opportunity.
• Ability to manage and motivate a team.
• Creative engagement with customers through social media.

Responsibilities

• Provide top-quality service to players in the centre.
• Promote and maximize games played at the facility.
• Meet and exceed Club income targets and KPIs.

Skills

People management skills

Innovation skills

Interpersonal skills

Organisation skills

Job description

Shift Supervisor - Goals (18+ only due to licensing)

Goals is the premier five‑a‑side football centre operator in the UK offering state‑of‑the‑art facilities throughout the country. We pride ourselves on exceeding customer expectations in levels of service delivery and the quality of our facilities.

We employ people who are passionate about delivering these promises and who can work best in a fast‑paced and fun sporting environment. A fast‑growing company where there are opportunities for those with the skills to match their ambition.

Football is more than a game to us – it’s a way of life and we are looking for like‑minded people to join our team as Shift Supervisor. In this role you will provide a top‑quality service to our players and immerse yourself in activities to promote and maximise the number of games played within the centre. You will also be focused and driven to meet and exceed your Club’s income targets and KPI’s.

Key Skills

• People management skills – Manage, motivate and lead a team of people
• Innovation skills – Creative ways to engage with customers using social media and attract new business
• Interpersonal skills – Building rapport with customers and team captains
• Organisation skills – Ensuring company policies and procedures are adhered to

In return we offer a competitive rate of pay, excellent internal training and development opportunities and the opportunity to progress within a people‑focused environment. Our team members are encouraged to develop their careers within Goals and, as a company, we provide support, training and guidance to assist individuals in achieving their career aspirations. Our managers/future managers have a strong desire to succeed within our business and we actively promote from within where possible.

If you are currently a supervisor or have previous supervisory experience or looking for your first position this could be the role for you. It would also suit a successful candidate with previous supervisory experience to begin their career in football.

Benefits

• Birthday Holiday
• Paid breaks
• Pension scheme
• Access to employee assistance careline for you and your family
• Bonus scheme based on KP’s
• Team incentives
• 50% Discount on Goals related products (parties, function hire, food)
• Free individual pitch hire
• Annual events – Christmas night out
• Uniform provided