Shift Operations Manager

Royal Mail Group; Slough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Slough is seeking a Night Shift Manager to oversee over 400 frontline staff and drive operational excellence. The ideal candidate will have substantial operations management experience, strong leadership skills, and a knack for data analysis to meet and exceed organizational targets. This full-time permanent position offers a competitive salary, car allowance, family healthcare, and an annual bonus potential. Candidates must be flexible to meet unit needs and are encouraged to apply by the closing date of February 8.

Benefits

Competitive salary

Car allowance

Family healthcare

Annual bonus potential

27.5 days annual leave

Qualifications

• Experience managing large operations with target achievements.
• Experience leading a team at 2nd line manager level.
• Expert knowledge of letter and plant operations.
• Proficient in planning and project management.
• Ability to analyze data and solve problems effectively.

Responsibilities

• Lead and manage a large shift operation.
• Motivate the team to achieve their potential.
• Meet operational targets to enhance customer service.

Skills

Operations management

Team leadership

Data analysis

Stakeholder management

Change management

Safety knowledge

Commercial awareness

Job description

Overview

Shift Operations Manager

Competitive salary plus £4,800 car allowance or £4,300 cash alternative, full family healthcare, 18% annual bonus potential with 27.5 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates

Full time permanent

Heathrow Worldwide Distribution Centre, Slough, SL3 8AQ

Royal Mail International Operations based at HWDC (Heathrow Worldwide Distribution Centre), the UK's largest and most advanced automated hub. This hub processes worldwide imports and exports, adhering to stringent customs and aviation security standards, and connects customers with over 195 countries globally. Spanning 45,000 square metres, HWDC has the capability to manage around 1 million import/export items daily.

Role summary

To support the operation, we have vacancy for a Night Shift Manager who is responsible for +20 managers and c400 frontline staff, helping us to continue to improve and deliver the best service.

Responsibilities

• Lead and manage a large shift operation, overseeing +20 managers and approximately 400 frontline staff.
• Motivate the team on every shift to achieve their best and support development over time.
• Help the team meet a range of operational targets that improve service for customers and efficiency for the business.

What skills and experience we are looking for

• Experience of successfully managing a large operation and achieving targets across scorecard measures.
• Experience of leading a large team, at a 2nd line manager level.
• Operational knowledge – expert knowledge of the letter’s operation and overall plant operation.
• Planning skills/project management – able to develop a plan, understand risks, monitor progress and deploy the plan.
• Data analysis and problem solving – ability to evaluate process performance using KPIs/metrics and identify trends.
• Stakeholder management – ability to build effective relationships with senior stakeholders.
• Strong drive, enthusiasm and resilience – strives to improve performance and energise colleagues.
• Experience of deploying major change and leading people through change.
• Safety – PIC trained and experience of safety tools and techniques.
• Commercial awareness – understands business challenges and can communicate the big picture to influence others.

Shift pattern

22:30 – 07:00, Monday to Friday. Flexibility required to meet the needs of the unit.

Closing date

Closing Date: Sunday 8 February. Please note this advert may close early if the appropriate number of applications has been reached.

Important note

If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a one-price-goes-anywhere universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails. Your interview is the first step, and we want you to shine. We will provide interview questions in advance so you can have your best examples ready. Royal Mail Group values trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. We are Gold signatories to the Armed Forces Covenant and especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please visit: https://www.internationaldistributionservices.com/en/about-us/

Job reference number 332518

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