Shift Manager - Weekend shift

Royal Mail; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A national delivery service is seeking a Weekend Shift Manager for its Edinburgh Mail Centre. This full-time role involves leading a team, achieving operational targets, and enhancing customer service quality. The ideal candidate will possess strong leadership skills, resilience, and a focus on improvement. This position offers a competitive salary of £41,360 with additional bonus potential, including 25 days of annual leave and a generous pension plan. Apply online with your CV to be considered.

Benefits

10% bonus potential

25 days annual leave

Generous pension plan

Qualifications

• Flexible and able to work under pressure.
• Excellent leadership and communication skills.
• Experience in managing teams effectively.

Responsibilities

• Lead and motivate a team to achieve operational targets.
• Implement strategies to improve service quality.
• Adapt to technological advancements in operations.

Skills

Leadership focus

People focus

Resilience focus

Achievement focus

Improvement focus

Customer centric focus

Job description

Overview

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 333188

Position

Shift Manager – Weekend shift

Salary starting at £41,360, with 10% bonus potential, 25 days annual leave and a generous pension. Full time, Permanent. Edinburgh Mail Centre, 11 Cultins Road, Edinburgh, EH11 4YY.

Role summary

We have a very exciting opportunity for someone to join us as a Weekend Shift Manager at our Edinburgh Mail Centre, helping us to continue to improve and deliver the best service.

What does the role involve?

This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You’ll motivate them to achieve their best every day and also work with them over time to help them develop and reach their potential. It’ll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high quality service. It’s an important time in our history, as we make tech a bigger part of our operation, and you’ll be essential in helping our people to adapt and us to grow and evolve.

What skills and experience are we looking for?

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Shift patterns

• Monday 14:00 – 22:00
• Friday 09:00 – 15:00
• Saturday 07:30 – 20:00
• Sunday 07:00 – 20:00

Application process

If you are interested in applying, please complete your application online and submit your current CV.

Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.

Assessment process

Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise, more details of which will be provided on the day.

About us

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Sunday 4th January. Please note, this advert may close early if the appropriate number of applications has been reached. Shortlisting: Week commencing 5th January. Interviews expected: Mid January.

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