Shift Manager - Operations Team

Mission 4 Recruitment; Stevenage; On-site; GBP 43,000; Full time

Job summary

A leading recruitment agency is seeking a Shift Manager for their operations team in Stevenage. The role involves leading a team of 30, driving operational performance, and ensuring compliance with health and safety standards. You will need strong communication skills and experience with ERP systems, preferably Manhattan Active. The position offers a competitive salary of £42,500 plus performance-related bonuses and benefits including pension and holiday.

Benefits

Competitive salary

Pension

22 days holiday plus Christmas shut-down

Onsite parking

Virtual Care – GP Service

Qualifications

• Proven experience in managing a team.
• Technical awareness with good knowledge of ERP or WMS systems.
• Previous experience in logistics, distribution, or electronics manufacturing operations.

Responsibilities

• Lead operational performance across inbound, inspection, and outbound functions.
• Inspire and coach team members to build confidence and competence.
• Implement daily improvement actions to enhance output.

Skills

Team management

Communication skills

Experience with ERP/WMS systems

Analytical and data-driven

Knowledge of ISO standards

Tools

ERP Systems

WMS Systems

Manhattan Active

Job description

Shift Manager - Operations Team

With a starting salary of £42500k and performance related bonus, this is a pivotal role in driving production and the team.

My client serves the world’s leading OEM and EMS companies with global product sourcing and traceability, electronic product design, logistics & supply-chain management as well as in-house anti-counterfeit testing and product obsolescence management. This company is highly regarded and respected in their field.

As a Shift Manager, you will play a pivotal role in leading operational performance across inbound, inspection, and outbound functions. With Passion, Innovation, and Focus, you will ensure that every shift runs efficiently, safely, and in full compliance with company standards and customer expectations.

This is a hands‑on leadership role, and you will guide, support and nurture your team to deliver consistent productivity and quality targets.

You will be managing a team of 30 people, so good strong communication skills are key. You will be leading by example on the shop floor not shut away in an office. You must have experience with WMS and ideally (but not essential), “Manhattan Active” as this will soon be implemented and integrated with their existing ERP system in due course.

Initially the shift will be 7.30am - 4pm but will be moving to 2pm - 10pm within the next 6 months.

Key Responsibilities

Leadership & Team Development

• Inspire and coach team members to build confidence, competence, and pride in their work.
• Promote a culture of accountability, professionalism, and continuous improvement.
• Conduct regular feedback sessions and support development plans.
• Manage shift handovers effectively to maintain communication continuity.

Productivity & Performance Management

• Lead daily briefings to review KPIs for throughput output, accuracy, and delivery performance.
• Monitor ERP dashboards and data reports to track progress and identify trends.
• Implement daily improvement actions to remove bottlenecks and enhance output.
• Maintain strong control of shift staffing, attendance, and resource allocation.

Health & Safety Compliance

• Lead by example in promoting a 'Safety-First' culture.
• Ensure compliance with PPE, ESD/MSL, SOPs, and Safe Systems of Work (SSoW).
• Conduct safety observations and escalates risks or incidents promptly.

Process & Continuous Improvement

• Identify and execute lean initiatives including 5S, waste reduction, and process optimisation.
• Collaborate with Operations Leadership to implement scalable workflow improvements.
• Support the adoption of new systems, automation, and training initiatives.

Communication & Collaboration

• Liaise with QA, Sales, and Supporting departments to ensure daily operational alignment.
• Provide shift summaries and performance insights to Operations Leadership.
• Encourage open communication, innovation, and knowledge‑sharing across teams.

KPI & SLA Accountability

• Track and report on core metrics: order accuracy, OTIF, SKUs processed per hour, rework rates, and safety incidents.
• Ensure SLAs are consistently met and exceeded through proactive planning.
• Present shift data at operational reviews, highlighting key achievements and areas for improvement.

The Ideal Person

• Proven experience in managing a team.
• Technical awareness with good knowledge of ERP or WMS systems - ideally Manhattan Active.
• Analytical and data‑driven, balancing quality and speed under pressure; commercial awareness.
• Previous experience in logistics, distribution, or electronics manufacturing operations.
• Working knowledge of ISO standards and compliance processes.
• Supervisory or management experience.

The Package

• Competitive basic salary – £42500 plus bonus.
• Shift 2pm – 10pm.
• Pension.
• 22 days holiday plus Christmas shut‑down.
• Virtual Care – GP Service.
• Onsite parking.

If this is of interest and you have the relevant skillset listed above, we would love to hear from you!