Shift Manager: Lead Crew to Outstanding Guest Experience

Five Guys; Priestwood; On-site; GBP 23,000 - 27,000; Full time

Job summary

A popular burger restaurant in Priestwood is seeking a Shift Manager responsible for supporting the management team to ensure that every shift runs smoothly. The role involves leading the team to deliver exceptional service and maintaining Five Guys standards. Ideal candidates should demonstrate leadership, a passion for customer service, and the ability to handle complaints efficiently. This position offers an array of employee perks and opportunities for career advancement.

Benefits

Achievable bonus scheme

Secret Shopper bonus

Paid holidays

Free food while on shift

Life assurance

Employee discount program

Development opportunities

Enhanced leave

Pension scheme

Qualifications

• Demonstrated leadership and coaching abilities.
• Strong passion for delivering excellent customer service.
• Ability to manage a team and create a joyful work environment.

Responsibilities

• Support the General Manager in delivering perfect burgers and fries.
• Create a positive working atmosphere for the team.
• Ensure that every customer leaves satisfied with their experience.
• Handle customer complaints in a professional manner.
• Lead by example, working alongside the team.

Skills

Leadership

Customer service

Team management

Communication

Job description

A popular burger restaurant in Priestwood is seeking a Shift Manager responsible for supporting the management team to ensure that every shift runs smoothly. The role involves leading the team to deliver exceptional service and maintaining Five Guys standards. Ideal candidates should demonstrate leadership, a passion for customer service, and the ability to handle complaints efficiently. This position offers an array of employee perks and opportunities for career advancement.