Shift Manager: Lead Crew & Deliver Top Guest Experience

Five Guys; Lichfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular burger restaurant chain in Lichfield is seeking a Shift Manager to support the General and Assistant Managers. You will lead your team, ensuring every shift meets company standards while delivering an excellent customer experience. Responsibilities include managing shift operations, dealing with customer complaints, and fostering a happy work environment. Strong leadership and customer service skills are essential. This position also offers competitive bonuses and various employee perks.

Benefits

Achievable bonus scheme

Free burgers, fries and shakes while on shift

Enhanced maternity & paternity leave

Paid breaks

28 days paid holiday

Pension scheme

Access to wellbeing support

Qualifications

• Demonstrated leadership and coaching abilities to manage a team.
• Ability to create a positive working environment and handle customer complaints.
• Hands-on experience in running shifts smoothly and efficiently.

Responsibilities

• Support the General Manager in delivering perfect orders.
• Create a fun and engaging work environment.
• Ensure customer delight and staff satisfaction.

Skills

Leadership

Customer service

Team management

Problem-solving

Job description

A popular burger restaurant chain in Lichfield is seeking a Shift Manager to support the General and Assistant Managers. You will lead your team, ensuring every shift meets company standards while delivering an excellent customer experience. Responsibilities include managing shift operations, dealing with customer complaints, and fostering a happy work environment. Strong leadership and customer service skills are essential. This position also offers competitive bonuses and various employee perks.