Shift Manager - Full-Time (36 Hours/Week)

Heron Foods; Bourne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A retail supermarket chain in Bourne is seeking a Shift Manager to oversee daily operations. The role involves leading a team, ensuring excellent customer service, managing stock levels, and handling keyholder responsibilities. Ideal candidates will have supervisory experience in retail, strong leadership skills, and the ability to work under pressure. The position offers 10% staff discount and career development opportunities.

Benefits

10% staff discount at Heron Foods and B&M stores

Access to training and leadership development

24/7 GP access for you and your household

Long-service awards and colleague discounts

Qualifications

• Previous experience in a supervisory or team leader role in retail or similar environments.
• Strong, motivational leadership style.
• Great communication and problem-solving skills.
• Ability to stay organized and adaptable under pressure.

Responsibilities

• Lead and motivate the team during your shift to maintain high store standards.
• Provide excellent customer service and confidently handle customer queries.
• Keep the store well-presented and fully stocked.
• Support stock deliveries and efficient stockroom management.
• Act as a keyholder with responsibility for store opening and closing.

Skills

Leadership

Customer service

Communication

Problem-solving

Organizational skills

Job description

Overview

As a Shift Manager, you'll play a central role in the store's daily operations. Your responsibilities will include:

• Leading and motivating the team during your shift to maintain high store standards
• Providing excellent customer service and confidently handling customer queries
• Keeping the store well-presented and fully stocked
• Supporting stock deliveries and efficient stockroom management
• Acting as a keyholder, with responsibility for store opening and closing

Responsibilities

• Lead and motivate the team during your shift to maintain high store standards
• Provide excellent customer service and confidently handle customer queries
• Keep the store well-presented and fully stocked
• Support stock deliveries and efficient stockroom management
• Act as a keyholder, with responsibility for store opening and closing

Qualifications

• Previous experience in a supervisory or team leader role in retail or similar environments
• A strong, motivational leadership style
• Great communication and problem-solving skills
• The ability to stay organised and adaptable under pressure

Benefits

• Staff Discount: 10% off at Heron Foods and B&M stores
• Career Development: Access to training and leadership development through Future Flyers
• Wellbeing Support: 24/7 GP access for you and your household, plus free, confidential support
• Rewarding Extras: Long-service awards, colleague discounts, and much more