Shift Manager - East Grinstead

Iceland Foods; East Grinstead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading grocery retailer in East Grinstead seeks a committed and passionate Shift Manager. You will support the management team, drive sales, and ensure a positive environment for both customers and colleagues. Key responsibilities include handling store operations, leading the team effectively, and driving a great shopping experience. Benefits include discounts, holiday entitlements, and opportunities for career advancement.

Benefits

15% discount in all stores

28 days holiday

Christmas vouchers

Refer a Friend scheme

Healthcare plan option

Supportive work environment

Qualifications

• Proven experience in a retail management or supervisory role.
• Effective communication with colleagues to deliver tasks smoothly.
• Ability to plan and organize shifts with the team.
• Balanced feedback to enhance team performance.

Responsibilities

• Ensure great availability for customers.
• Drive sales through active store engagement.
• Complete actions set by the line manager after daily walk.
• Follow cash handling and security processes.

Skills

Retail management experience

Effective communication

Planning and organization

Team leadership

Job description

We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a 2 supplement for every hour that you shift manage the store.

Responsibilities

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a 1 & save a 1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Engage, develop & retain great people:
• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
• Doing the right processes and doing them right:
• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.
• Leadership:
• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Qualifications

• Proven experience in a retail management or supervisory role.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.