Shift Manager - Cheshunt

Five Guys; Cheshunt; On-site; GBP 25,000 - 35,000; Full time

Job summary

A popular burger restaurant in Cheshunt is looking for a management team member to ensure exceptional customer service and maintain quality standards. You will be hands-on, supporting the team and delivering a delightful experience. The ideal candidate will have strong leadership skills, be passionate about food service, and willing to manage daily operations enthusiastically. This role offers a variety of perks, including a bonus scheme, employee discounts, and opportunities for career advancement.

Benefits

Bonus scheme up to 10%

Long service rewards

28 days paid holiday

Paid breaks

Free burgers while on shift

Life assurance

Employee discount program

Pension scheme

Wellbeing support and EAP

Qualifications

• Experience in a food service environment preferred.
• Strong leadership skills and ability to lead by example.
• Excellent communication skills to maintain a positive working environment.

Responsibilities

• Responsible for Crew & Quality Control.
• Support the General Manager in daily operations.
• Ensure customer satisfaction and manage complaints promptly.
• Lead hands-on during shifts ensuring smooth operation.

Skills

Customer service

Leadership

Team management

Problem-solving

Job description

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Leading from the front and being hands on
• Customer service

What you’ll be doing

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries.
• Provide an "above and beyond" experience for your team while creating an awesome working environment where people are happy to come to work and have fun, as you are part of the management team.
• Ensuring every customer is delighted with their order and their Five Guys experience – you will deal with complaints promptly in an open and honest way.
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management.
• You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining room.
• Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
• These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic, we're competitive and we just get it done – whatever the challenge.

Other awesome perks

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000
• 28 days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple‑to‑use, flexible benefits built around your pay.
• Days out and social events
• Team competitions – "Fry Cup" and "Olympics"
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced maternity & paternity leave
• Pension scheme