Shift Manager Central Operations · HQ

Justzapp; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Shift Supervisor to lead their dynamic team in a fast-paced retail environment. This role is crucial for ensuring operational excellence and delivering exceptional customer experiences. As a Shift Supervisor, you will motivate and guide your store team, manage stock effectively, and uphold high performance standards. If you thrive in a vibrant setting and have a knack for leadership, this is your chance to be part of a forward-thinking company that is redefining convenience retail in London. Join us to make a tangible impact on our growth and success!

Qualifications

• Experience managing front line operations teams in demanding environments.
• Strong leadership and motivational skills are essential.

Responsibilities

• Supervise store operations and lead the team during shifts.
• Ensure customer orders are prepared correctly and on time.

Skills

Leadership

Communication Skills

Problem-Solving

Organizational Skills

Flexibility

Job description

Job Purpose:

• Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and, therefore, are one of the key drivers of Zapp’s continued growth.

• To be successful in this role, you will need to have a passion for motivating people, strong communication skills, and a determination to achieve great results and create an exceptional customer experience.

Main Accountabilities and Responsibilities:

• Supervise your assigned Zapp Store during your shift, including motivating, guiding, and leading your store team.
• Ensure customer orders are correctly prepared whilst being acutely aware of the SLAs and KPIs the store operates.
• Own stock management - from inbounding and putaway to cycle counting.
• Provide end of shift reports to the next incoming Shift Manager.
• Check staff resourcing ahead of time and resolve any issues.
• Ensure correct attendance management procedures are followed when issues arise.
• Practice Health & Safety as a maximal priority.
• Manage and report on performance during the shift - including escalation of issues.
• Liaise with the Store Operations Manager regularly to discuss performance improvements.

Skills, Experience and Attributes:

• Previous experience managing front line operations teams whilst meeting demanding performance standards.
• Experience in the Food, Retail, Hospitality, or Warehouse environments (or similar live operational environments).
• Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success.
• The ability to confidently and independently lead shifts.
• Strong problem-solving and organisational skills.
• Flexibility to be available for morning, daytime, and nighttime shifts.

About Zapp:

With on-demand essential items delivered in minutes, 24 hours a day and 7 days a week, Zapp is building the future of convenience retail and London’s leading premium & luxury ‘quick commerce’ provider.