Shift Manager - 63 Hampstead High Street New London

Joe & The Juice; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Joe & The Juice in London is seeking a Shift Manager to supervise daily operations on a busy shift, maintain operational excellence and deliver guest satisfaction.

You will lead by example, train staff, and support the store management team, with a focus on safety, cleanliness, and achieving daily targets.

This role offers a dynamic, music-filled environment and opportunities to grow within an international Juicers network.

Responsibilities

• DCWF: Ensure DCWF is executed to the highest standards and delegate tasks to maintain a focused team.
• Cleanliness & Standards: Oversee checklists to ensure adherence to Pink Standard and safe practices; report issues.
• Juicer Training: Conduct planned training following the global mantra: Knowledge - Training - Practice - Validation.
• Guest Experience: Lead by example to deliver exceptional guest experiences and handle in-store feedback professionally.
• Financial Accountability: Monitor and optimize sales during shifts and report on daily targets.

Job description

Shift Manager - 63 Hampstead High Street

London

WHY WORK AT JOE & THE JUICE

JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills.

We believe in four simple virtues that shape everything we do:

• Inclusion
• Growth

For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new - you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do.

From your first day, you'll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You'll learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!).

If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles.

JOB SUMMARY

Position title: Shift Manager

Reports to: Store Manager

As a Shift Manager at Joe & the Juice, you will play a vital role in supervising the daily operations of your assigned shift. Your main responsibility is to maintain operational excellence by observing, delegating, and executing daily concept workflow (DCWF), and hereby deliver a high degree of guest satisfaction, leading to financial performance. Acting as a key support to the store management team, you will set the tone for an engaging and motivated workplace through a people-centric corrective feedback culture and a train-every-day mindset.

KEY RESPONSIBILITIES

• DCWF: Ensure DCWF is executed to the highest possible standards by following the set structure and by observing operational gaps based on traffic in the store. Delegate tasks accordingly to maintain a focused and productive team and follow up on the execution with corrective and acknowledging feedback.
• Cleanliness & Standards: Oversee, delegate, and follow up on checklists in the task-monitoring system to ensure adherence with our food & bar safety principles: Pink Standard. Responsible for honest documentation and reporting any malfunctions or issues in the store.
• Juicer Training: Carry out planned Juicer training following our global training mantra: "Knowledge - Training - Practice - Validation" leading to skilled, engaged, and dedicated team members.
• Guest Experience: Lead by example, encourage, and follow up on the team to deliver exceptional guest experience through our brand behaviour principles. Furthermore, ensuring guest satisfaction by handling in-store guest feedback professionally.
• Financial Accountability: Monitor and optimize the sales performance during shifts by communicating and following up on daily commercial targets. Carry out deliveries, including reporting, and supervising general type-in culture.

KEY PERFORMANCE INDICATORS

• Operational Requirements: Task-monitoring checklists completion rate
• Store Performance: Daily commercial targets, Waste registration, Employee meal type-ins, Delivery reporting

WHY WORK WITH US

Great Company Culture:

Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.

Leadership & Educational Programs:

Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities.

Travel & Development Opportunities:

Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.

By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can