Shift Manager

Five Guys; Wokingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known burger restaurant chain in Wokingham is looking for a Shift Manager to lead and support the team in delivering exceptional customer experiences with high-quality burgers and fries. You will oversee daily operations, maintain standards, and ensure team morale is high. The role offers attractive benefits including a bonus scheme, paid holidays, and development opportunities.

Benefits

Life assurance

28 Days paid holiday

Free burgers, fries and shakes while on shift

Employee discount program

Pension scheme

Qualifications

• Strong leadership skills to manage shifts effectively.
• Commitment to customer satisfaction and handling complaints.
• Enthusiasm for food quality and team development.

Responsibilities

• Support General Manager in delivering perfect service.
• Create a happy working environment for the team.
• Ensure smooth shift operations and adherence to standards.

Skills

Customer service

Leadership

Quality Control

Teamwork

Job description

We're opening a brand new Drive Thru by the Reading Showcase Cinema in Winnersh, Reading, which means we are growing our family. Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun!
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
• You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area
• AS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT
• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Leading from the front and being hands on
• Customer service
• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to 2,000
• Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around you pay.

Other awesome perks

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme