Shift Manager

Mitie; Ware; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent facilities management company in Ware is seeking a Shift Team Leader to lead day-to-day operations, assign duties, and support team development. The ideal candidate will have strong leadership and problem-solving skills, a commitment to customer service, and the ability to work without direct supervision. This role emphasizes teamwork and effective communication to ensure high standards are maintained within the team.

Qualifications

• Able to complete & produce RAMs.
• Able to work without direct supervision.
• Knowledge of working on BMS systems.

Responsibilities

• Lead the day-to-day shift teams and ensure that duties are assigned appropriately.
• Provide direction and feedback to technicians during shifts.
• Participate in training and coaching new employees.
• Manage customer complaints and service effectively.

Skills

Leadership skills

Strong problem-solving aptitude

Teamwork

Customer service

Planning and scheduling

Computer literate

Tools

Microsoft Office

CAFM systems

BMS systems

Job description

Job objectives and responsibilities

Responsible for leading the day to day shift teams. Ensuring all planned, corrective and reactive are completed on time. Supporting root cause analysis and CAPAS’ for technical activities.

Main duties

• Daily attendance at the 0900 / 1630 team activity call
• Attendance at GSK morning TAP
• Assigning duties to technicians during shifts
• Day to day lead of shift team including conduct, performance and capability. Taking the necessary appropriate actions to address any inappropriate behaviour or low standards.
• Hold regular shift team meetings on daily and weekly objectives
• Providing direction and feedback to technicians during shifts
• Effective handover with the other shift lead role
• Participate in work activities, leading by demonstration, and showing them how to do the job effectively where required.
• Assist in training and coaching new employees
• Providing customer service and managing complaints
• Prompt and correct documentation of incidents.
• Ensure that communications are maintained between the technical supervisors & client relating to the progress of work orders.
• Perform duties of a person authorised to issue permits to work.
• Identify potential training requirements for existing team to ensure statutory requirements and efficient practices are met.
• Attend and fully participate in training and appraisal activities as required.
• Bring innovation, build solutions to business challenges and maintain a ‘can-do' attitude.
• Foster and maintain a positive work environment.

Person Specification

• Working well within a team
• Leadership skills and ability to make decisions fast
• Strong problem-solving aptitude
• Able to work without direct supervision
• Able to deal directly with customers in a professional manner and represent the company
• Able to complete & produce RAMs
• Ability to plan/schedule both PPM & Reactive workload
• Computer literate – competent in Microsoft Office and able to work on CAFM systems.
• Knowledge of working on BMS systems.

Health and Safety responsibilities

• Always follow Group and company policies and procedures.
• Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.

Our purpose

our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people

a place to work where you can thrive and be your best every day.

Our promise to our customers

a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture - our core values and how we behave

We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of bcompany. We treat others as we would like to be treated. We are proud to work for Mitie. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.