Shift Manager

Greggs plc; Sutton Coldfield; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Discount on Greggs products (up to 50%

Free hot drinks on shift

Paid breaks

Profit-sharing

Health & Wellbeing app

Holiday entitlement growth

Pension company match

Employee assistance app

Long service awards

Shopping discounts

Job summary

Greggs plc is seeking a proactive Shift Manager in Sutton Coldfield to lead the shop floor, supervise colleagues and ensure top-notch customer service. You will oversee daily operations in-store, during breaks and shift changes, keeping the team motivated and focused on delivering quality food and service.

The role involves food preparation, oven management, and maintaining stock and cleanliness across the shop, with a focus on a brilliant customer experience across in-store and online orders.

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Strong leadership and people-management skills.
• Commitment to delivering excellent customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain shop standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products, including sandwiches and managing ovens.
• Ensure displays are fully stocked and shop is clean and presentable.

Skills

Team leadership

Customer service

Retail operations

Supervision

Education

No specific degree required

Tools

POS systems

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager is not around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.

While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role,

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.