Shift Manager

Iceland Foods Ltd.; Sunderland; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Staff discount

28 days leave

Christmas vouchers

Refer a Friend

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive culture

Job summary

Iceland Foods Ltd. in Sunderland is seeking a committed Shift Manager to support the store leadership team and deliver great customer service.

You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store, contributing to a lively, customer-focused shopping environment. This role emphasises people leadership, operational excellence, and personal development.

Qualifications

• Proven experience in a retail management or supervisory role.
• Communicates effectively with colleagues to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback to improve performance of every colleague.
• Sets the pace of the team on shift by being hands on to deliver a great store.

Responsibilities

• Maximise profit: deliver great product availability for customers.
• Sell promotions (e.g. £1 & save a £1) to drive sales.
• Deliver actions set by line manager.
• Engage, develop & retain great people in-store.
• Proactively support Talking Shop Rep and team engagement.
• Follow cash handling, security policies and One Best Way processes.
• Lead with a positive service mindset in-store and at the doorstep.

Skills

Retail management

Team communication

Shift planning

Feedback & coaching

Hands-on leadership

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.

As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.

Key responsibilities include:

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience:

• Proven experience in a retail management or supervisory role.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.