Shift Manager

Fish 'n' Chick'n Ockendon; South Ockendon; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Training & development

Recognition rewards

Staff discount

Birthday off

28 days holiday

Job summary

FishnChickn in Ockendon is hiring a Shift Manager on a part-time basis. You will lead a busy kitchen and service team, preparing and cooking all menu items to a high standard while delivering excellent customer service.

You’ll work with the Management team to hit KPIs, manage costs and health and safety, and train staff to uphold our values. DBS check may be required.

Qualifications

• Experience leading a team in a fast-paced environment is preferred.
• Ability to deliver high-quality customer service and standards.
• Willingness to work a part-time shift and physically demanding tasks.

Responsibilities

• Prepare and cook all menu items to a high standard in a busy kitchen.
• Assemble orders for takeaway, click & collect via My Chippy app and delivery.
• Lead and develop a high-performing team through clear communication.
• Create a positive store culture that promotes equality for all colleagues.
• Maintain high standards of food hygiene and safety at all times.
• Ensure health and safety policies are followed by the team.
• Drive store performance to achieve key targets and budgets.
• Collaborate with Operations Manager to maximise turnover ethically.

Skills

Team leadership

Customer service

Physical fitness

Experience in similar environment

Job description

FishnChickn, Shift Manager; Ockendon

Part Time

£12.71 - £13.71 per hour

Shift Managers are responsible for managing all aspects of their shift and ensuring they go above and beyond for their customers and team. They

will work closely with the Management team to operate the store in accordance with our values and behaviours by preparing and cooking all our products whilst maintaining a high level of quality food and service.

To achieve that, you will receive all the training and support you need to thrive and get on in your food career through our industry leading procedures and how to guides.

Shift Managers work alongside their Store Managers to ensure their store achieves their KPIs by following strict control measures such as health and safety, labour costs, training completion rates and stock take. They motivate their team to provide their customers with exceptional customer service that goes that extra mile.

Main Responsibilities:

• To prepare and cook all menu items in line with demand and to a high standard using a variety of equipment and tools in a fun, vibrant and busy kitchen environment.
• To prepare and cook all menu items in line with demand and to a high standard.
• To assemble orders via liaising with your team for takeaway, click & collect via our ‘My Chippy’ app and delivery.
• Leadership - great communication and role modelling to develop a high performing team.
• Have Fun! Make your store a great place to be by creating a culture for equal opportunities for ALL of our colleagues to thrive!
• Promote high standards of Food Hygiene.
• Ensure Health and Safety standards are met at all times by ensuring your team following the companies policies and procedures to safe guard the wellbeing of our teams, customers and contractors.
• Drive Store performance to ensure key targets and budgets are achieved.
• Work closely with your Operations Manager to maximize the turnover and profitability of the business in an ethical and rewarding manner.

Skills & Attributes:

• An enthusiastic approach to deliver great service and a drive for customer satisfaction
• A leader with the ability to manage a team
• Able to carry out a physical demanding job
• Previous experience in a similar environment would be an advantage

Benefits:

• Further career opportunities
• Training and personal development
• Recognition rewards
• 28 days holiday inclusive of bank holidays
• Birthday off work, if on a working day
• Staff discount

* All offers are subject to a satisfactory DBS check

At Fish’n’Chick’n, our journey began way back in the early 1920s when Great Grandpa Harold, and wife Dorothy painstakingly saved all the money he earned from mining and playing amateur cricket for Accrington and moved from the north to Essex to buy their first ever fish and chip shop in in Romford, in 1923. Three generations of our family later, it’s safe to say we’re fish and chip super geeks through and through!

We believe that nothing makes memories like fish and chips. It connects us to each other in such a special way, bringing to life moments from our childhood and beyond. We think that the buying and eating of fish and chips should be a family affair, but we don’t think this should be at the expense of the environment, people and communities.

The health of the oceans and future fish stocks is very important to us as we can only thrive as a business if the seas and oceans and fish within them continue to thrive. That is why we only source fish from sustainable fishing sources and our fresh Red Tractor Approved Shropshire Chickens are barn reared. We also recycle our waste oil into Bio Diesel and our packaging is made of recycled material and or biodegradable.

We are a family business that deeply cares about its people. Our business is nothing without you! We put just as much passion into your development and happiness as we do our delicious fish and chips!!

Join our family, and become a fish and chip superhero……