Shift Manager

Five Guys; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A popular burger restaurant is seeking a Shift Manager in Reading to oversee shift operations and ensure high-quality customer service. The role includes leadership responsibilities, quality control, and creating a positive work environment. The ideal candidate will have strong customer service skills and the ability to manage a team effectively. The position offers competitive bonuses and several employee benefits, including paid breaks and holiday allowances.

Benefits

Achievable bonus scheme

Paid holidays

Free meals during shifts

Employee discount program

Development opportunities

Qualifications

• Proven leadership skills in a fast-paced environment.
• Excellent customer service and communication skills.
• Ability to handle complaints and feedback professionally.

Responsibilities

• Support the General Manager to ensure perfect service.
• Manage crew and maintain quality control during shifts.
• Create a fun and productive working environment.

Skills

Team Leadership

Customer Service

Quality Control

Job description

Overview

Burgers & Fries and Incredible Careers! We\'re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we\'ve stuck to the same \u0027perfect and serve\u0027 philosophy since our family business began in 1986. In every restaurant, you\'ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

Responsibilities

• AS A SHIFT MANAGER YOU\'LL BE
• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun!
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
• You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area

Enthusiastic About

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Leading from the front and being hands on
• Customer service

Rewards

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to GBP2,000
• Long service Love2Shop voucher reward - 5 years GBP500, 10 years GBP1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Wagestream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

Other Awesome Perks

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

Incredible Careers with Five Guys

• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
• Your next step would be an Assistant Manager
• Five Guys isn\'t just a job - it can be a career!