Shift Manager

Iceland Foods; Quorn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail grocery company in Quorn is seeking a passionate Shift Manager. In this role, you will support the management team and enhance customer service while managing retail operations. Candidates should have retail management experience and be effective communicators dedicated to team development. Various benefits, including a discount and holiday entitlement, are offered.

Benefits

15% discount in all stores

28 days holiday

Christmas vouchers

Refer a Friend scheme

Healthcare plan option

Grocery Aid support

Clear career pathways

Qualifications

• Proven experience in a retail management or supervisory role.
• Effective communication with every colleague.
• Ability to plan and organise shifts effectively.
• Capability to provide balanced feedback for performance improvement.
• Hands-on leadership during shifts.

Responsibilities

• Deliver consistent availability for customers.
• Engage in driving sales through promotions.
• Support team engagement efforts.
• Contribute to inclusivity in the workplace.
• Implement cash handling and security policies.

Skills

Retail management experience

Effective communication

Shift planning and organisation

Providing feedback

Hands-on teamwork

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business. As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.

Salary

£2.00 - £12.27 per hour

Responsibilities

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.
• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.
• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.
• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Qualifications

• Proven experience in a retail management or supervisory role.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

Benefits

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.