Shift Manager

TN United Kingdom; Oxford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager, where you will lead a dedicated team in delivering exceptional customer service across multiple channels. This role is perfect for those with a passion for inspiring others and maintaining high standards in a vibrant environment. You will be responsible for ensuring that every customer has a brilliant experience, whether they order in-store or online. Enjoy competitive pay, generous colleague discounts, and a supportive workplace culture that values diversity and inclusion. If you're ready to make a difference, we encourage you to apply!

Benefits

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

Sharing 10% of profits

Health and Wellbeing App

Growing holiday entitlement

Pension scheme with matched contributions

Confidential employee assistance app

Long service awards

Savings and discounts for shopping

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Natural leadership qualities and passion for customer service.

Responsibilities

• Inspire the team to deliver outstanding results.
• Lead by example and serve customers efficiently.
• Maintain a clean and presentable shop environment.

Skills

Customer Service

Leadership

Team Motivation

Reliability

Education

Supervisory Experience

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customers. As part of the management team, you'll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, ensuring they have what they need to do an excellent job. We serve customers through various channels: in-shop, delivery, Click+Collect, and drive-thru. Your role is to ensure customers have a brilliant experience, whether they order in store or online. Typical shift responsibilities include:

1. Inspire the team to deliver outstanding results and maintain high standards.
2. Lead by example and serve customers efficiently and cheerfully.
3. Prepare products, including making sandwiches and managing ovens.
4. Keep displays fully stocked with a variety of options.
5. Maintain a clean, tidy, and presentable shop environment.

What we can offer you

1. Competitive pay paid weekly.
2. Colleague discount of up to 50% on Greggs products for you and a family member.
3. Free hot drinks during your shift.
4. Paid breaks to recharge.
5. Sharing 10% of profits with colleagues.
6. Health and Wellbeing App with Remote GP and Physiotherapy services.
7. Growing holiday entitlement as your career progresses.
8. Share plans to help you invest and save.
9. Pension scheme with contributions matched up to 7%.
10. Confidential employee assistance app and helpline.
11. Long service awards celebrating milestones.
12. Savings and discounts for shopping, leisure, and wellbeing.

About you

You should be reliable with natural leadership qualities and a passion for delivering exceptional customer service. Supporting an inclusive culture that values diversity is important. If you have previous supervisory experience in a customer-focused environment and meet the availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is centered on how we behave and support each other. Everyone is welcome, regardless of background, preferences, or beliefs. We want all colleagues to feel welcome and authentic at work. Learn more about us on our website.