Shift Manager

Racz Group; Newtownards; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

28 days holiday

Staff discount

Pension scheme

Training and progression

Job summary

Domino's is seeking a proactive Shift Manager to oversee store operations during your shift, stepping in for the Store Manager as needed. You’ll coordinate the team, uphold service standards, and drive a culture of excellence across every customer interaction.

You will supervise staff, ensure food safety, manage opening/closing duties, and support coaching and development to help teammates reach their potential in a fast-paced environment.

Qualifications

• Experience leading a team in a busy retail/food setting.
• Knowledge of food safety practices and HACCP basics.
• Strong communication and leadership skills.

Responsibilities

• Lead and supervise team during shifts.
• Open and close store, manage shift changes, and complete shift reports.
• Ensure food preparation meets company standards.
• Deliver fast, accurate service to customers.
• Maintain store cleanliness and safety standards.

Skills

Leadership

Food safety knowledge

Customer service

Team supervision

Job description

About Us:

You know who we are, you’ve probably tried our delicious pizzas and now you’re thinking about joining our team – fantastic!

At Domino’s we’re passionate about delivering hot, fresh pizzas and giving outstanding service to our customers, whether it’s a busy Friday night or a midweek treat. Through our vast network of stores, our franchise partners employ over 35,000 people who work in a variety of different roles. We’re committed to innovation, community engagement and creating rewarding careers – and we’d love to have you join us.

The Role:

As a Shift Manager, you’ll take charge of store operations during your shift, ensuring everything runs smoothly in the absence of the Store Manager and Assistant Manager. You’ll be responsible for organising the team, delivering excellent customer service, and maintaining high operational standards. You’ll also play a key role in coaching and developing team members to help them reach their full potential.

Key Responsibilities:

• Lead and supervise team members during designated shifts
• Open and close the store, manage shift changes, and complete shift reports
• Ensure all food preparation is completed to company standards
• Deliver fast, accurate, and outstanding service to customers
• Maintain product control and ensure correct volumes are prepared
• Ensure the store cleaning standards are maintained
• Complete statutory paperwork in line with Food Hygiene Regulations and company Health & Safety standards

About You:

• Previous experience in a busy, fast-paced setting
• Supervisory experience in a food or retail environment is preferred
• Knowledge of food safety practices
• Strong leadership and communication skills
• Able to work evenings and weekends
• Right to work relevant to store location

Benefits:

• Competitive hourly pay (with opportunities for progression)
• 28 days paid holiday per year (includes BH, pro rata for part time)
• Flexible working hours to suit your lifestyle
• Staff discount on our delicious food (we know you were looking for this!)
• Staff meals (conditions apply)
• Company pension scheme (where eligible)
• Family Leave policies in place
• Paid training and clear career progression pathway with linked pay increases
• Supportive, inclusive, and fun team environment
• Employee recognition opportunities

Role Requirements:

This role involves periods of standing, lifting, carrying, and reaching. You may also work in hot environments (near ovens) and cold environments (walk-in fridges) and occasionally outdoors (e.g. refuse disposal, deliveries).

Equal Opportunities:

We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any adjustments to the recruitment process, please let us know.

Please note: Domino’s stores are operated by independent franchisees, therefore terms and conditions of employment across stores may vary and will be clarified during the selection process.