Shift Manager

Greggs PLC; Newcastle-under-Lyme; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known bakery retailer in the United Kingdom is looking for a Shift Manager to lead their team in delivering exceptional customer experiences. The role involves supervising shifts in the absence of the Manager, inspiring the team, and ensuring high standards in service and product quality. Ideal candidates will have supervisory experience in a customer-focused environment and a passion for excellent service. This position offers competitive pay and various employee benefits.

Benefits

Competitive pay paid weekly

Colleague discount of up to 50%

Free hot drinks while on shift

Paid breaks

10% profit share

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with 7% matching

Employee assistance app and helpline

Long service awards

Savings and discounts on shopping

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Passion for delivering exceptional customer service.
• Reliability and ability to inspire and motivate a team.

Responsibilities

• Inspire the team to deliver amazing results and maintain excellent standards.
• Serve customers in a fast and friendly manner.
• Prepare products, including sandwiches and managing ovens.
• Ensure displays are fully stocked and keep the shop tidy.

Skills

Team supervisory experience

Exceptional customer service

Natural leadership abilities

Job description

Overview

Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.

If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

If you meet the availability requirements for the role, apply now!

Benefits

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing