Shift Manager

Iceland Foods; Manchester; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

15% discount

28 days holiday

Christmas vouchers

Refer a Friend

Christmas saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive environment

Job summary

Iceland Foods in Manchester is seeking a committed Shift Manager to support the store management team and help deliver great customer service. You will start as a Retail Assistant with a £2 per hour supplement when you shift manage, reflecting our commitment to step up as you take on more responsibility across shifts.

The role focuses on availability, sales, and leading a positive, inclusive team. Join a company recognised as a great place to work, with clear pathways for development and

Qualifications

• Proven experience in a retail management or supervisory role.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback to improve performance.
• Sets the pace of the team, when on shift, to deliver a great store.

Responsibilities

• Maximise profit by ensuring great availability for customers and driving sales.
• Sell a £1 & save a £1 to boost sales and engage customers.
• Deliver on actions set by the line manager and maintain store standards.
• Proactively support and work with Talking Shop Rep and engage the team.
• Foster an inclusive culture and up-skill colleagues through sharing knowledge.
• Complete actions from daily floor walks focusing on customer impact.
• Follow cash handling and security policies and implement One Best Way processes.

Skills

Retail management

Supervisory experience

Communication

Shift planning

Feedback

Team leadership

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.

As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.

Key Responsibilities Include

Maximise profit

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, Develop & Retain Great People

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing The Right Processes And Doing Them Right

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required Skills & Experience

• Proven experience in a retail management or supervisory role.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.