Shift Manager

Greggs plc; Harrogate; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount

Free hot drinks on shift

Paid breaks

Profit sharing (10%)

Health & wellbeing app

Holiday entitlement growth

Share plans

Pension matching 7%

Employee assistance app

Long service awards

Discounts for shopping

Job summary

Greggs plc is seeking a Shift Manager to lead a shop team and ensure excellent customer service across in-store and online channels. You’ll cover shifts when the Manager isn’t present, motivate staff, and ensure the shop runs smoothly and safely.

The role emphasizes reliability, leadership, and a passion for delivering a great customer experience. Previous supervisory experience in a customer-focused environment is desirable, and we welcome candidates who value an inclusive culture.

Qualifications

• Demonstrated leadership and reliability in a customer-focused environment.
• Experience supervising a small team is preferred.
• Strong commitment to delivering excellent customer service.

Responsibilities

• Inspire the team to deliver results and uphold high shop standards.
• Lead by example and serve customers quickly and politely.
• Prepare products, including sandwiches and oven management.
• Keep displays stocked with a wide range of choices.
• Maintain a clean, tidy, and presentable shop environment.

Skills

Leadership

Customer service

Team supervision

Reliability

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.

You can read more about us here: Greggs Careers | About Greggs.