Shift Manager

Iceland; Harlow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company seeks a passionate Shift Manager in Harlow. This role involves supporting the management to enhance store performance, engaging and developing team members, and ensuring excellent customer service. Candidates should have proven retail management experience, effective communication skills, and the ability to lead a team. Benefits include a 15% discount in all stores, 28 days holiday, and clear career progression opportunities.

Benefits

15% discount in all stores

28 days holiday including Bank Holidays

Christmas vouchers

Refer a Friend scheme

Option to join a healthcare plan

Clear career pathways

Qualifications

• Proven experience in a retail management or supervisory role.
• Ability to communicate effectively with all colleagues.
• Skilled in planning and organizing shifts.
• Experience in providing balanced feedback to team members.
• Hands-on leadership to set the pace for the team.

Responsibilities

• Maximize profit by ensuring great availability for customers.
• Drive sales through strategic initiatives.
• Support team engagement and development.
• Implement cash handling and security processes.
• Provide exceptional customer service.

Skills

Retail management experience

Effective communication

Organizational skills

Ability to give feedback

Hands-on leadership

Job description

Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.

As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.

Key Responsibilities

Maximise profit

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to "sell a £1 & save a £1" to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience

• Proven experience in a retail management or supervisory role.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!