Shift Manager

Greggs Plc; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading food retail chain in Greater London is seeking a Shift Manager. You will inspire and lead a team, ensuring excellent customer service while overseeing daily operations. The ideal candidate has supervisory experience in a similar setting and a passion for customer service. The role includes managing displays, preparing food products, and maintaining shop standards. Competitive pay and numerous benefits are offered.

Benefits

Competitive pay

Colleague discount of up to 50%

Free hot drinks while on shift

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with match up to 7%

Employee assistance app and helpline

Long service awards

Savings and discounts for everyday shopping

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Reliability and natural leadership abilities.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver amazing results.
• Lead by example and serve customers effectively.
• Prepare food products and manage store displays.
• Maintain cleanliness and presentation of the shop.

Skills

Team supervisory experience

Customer service

Leadership

Job description

Overview

Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.

If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

If you meet the availability requirements for the role, apply now!

Benefits

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing