Shift Manager

Ottolenghi; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A renowned restaurant group in Greater London is looking for a passionate Shift Manager to oversee front-of-house operations and ensure exceptional guest experiences. The ideal candidate will lead the team, provide warm service, handle feedback empathetically, and support new team members. This full-time role values leadership, customer service, and team coordination, making it essential for maintaining a harmonious dining environment.

Qualifications

• Experience leading front-of-house operations.
• Ability to provide warm and thoughtful service to guests.
• Empathy in handling guest feedback.
• Experience in coordinating with kitchen and floor teams.

Responsibilities

• Lead front-of-house operations during service.
• Support colleagues and maintain a calm presence.
• Welcome guests and manage their experience.
• Handle and respond to guest feedback.
• Collaborate with management to uphold excellence.
• Train and mentor new team members.
• Promote coordination between teams.

Skills

Leadership

Customer service

Empathy

Team coordination

Job description

At Ottolenghi, we take pride in offering vibrant, high-quality dishes and exceptional hospitality in a warm and welcoming atmosphere. Our Spitalfields restaurant, part of the Ottolenghi group, is looking for a passionate and experienced Shift Manager to join the team on a full-time basis.

As a Shift Manager at Ottolenghi Spitalfields, you’ll play a key role in delivering joyful guest experiences while supporting, guiding, and inspiring your team throughout each service.

The Ideal Shift Manager at Ottolenghi Spitalfields will :

• Lead front-of-house operations during service, ensuring a smooth and consistent experience for both guests and team members
• Support colleagues on the floor, at the till, and with takeaway customers while maintaining a calm and professional presence
• Welcome guests and manage their journey from arrival to departure, always providing warm, thoughtful service
• Handle guest feedback with empathy and generosity, maintaining the highest standards of hospitality and professionalism
• Collaborate closely with the General Manager, Assistant General Manager, and Head Chef to uphold service and operational excellence
• Help train, support, and mentor new team members in Ottolenghi’s hospitality standards and service values
• Promote a harmonious environment by supporting coordination between kitchen, floor, and retail teams

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