Shift Manager

GXO; East Midlands; On-site; GBP 39,000 - 47,000; Full time

Job summary

A leading supply chain solutions provider in the East Midlands is seeking an experienced Shift Manager to lead teams and deliver operational excellence. This role involves managing up to 100 individuals, driving continuous improvement, and ensuring customer satisfaction. The position offers a competitive salary of up to £46,500 plus benefits including private medical insurance and a pension scheme. You will work on a rotational shift basis, ensuring a dynamic work environment that focuses on quality and performance.

Benefits

Pension scheme

Private medical and dental insurance

24/7 online GP service

Life assurance

Employee assistance programme

High-street discounts

Cycle-to-work scheme

Qualifications

• Proven leadership experience managing large teams in a fast‑paced environment.
• Strong understanding of operational processes and continuous improvement methodologies.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and manage operational teams to deliver exceptional service.
• Act as a change agent for continuous improvement.
• Manage budgets and ensure activities meet quality targets.

Skills

Leadership experience

Operational processes understanding

Communication skills

Stakeholder management

Budget management

Proactivity

Job description

Do you have the leadership skills to inspire and manage large teams in a fast-paced environment? Are you passionate about driving operational excellence and continuous improvement? Can you build strong relationships with stakeholders while delivering outstanding customer service?

Here at GXO, we’re looking for an experienced and proactive Shift Manager to join our NHS Supply Chain contract based in Normanton. You’ll lead teams and deliver operational and customer service excellence. You’ll be responsible for managing up to 100 individuals through 3-4 team leaders, embedding a culture of engagement, and driving continuous improvement across all processes.

This is a hands‑on leadership role where you’ll influence change, manage budgets, and ensure health and safety standards are consistently met. You’ll also play a key part in building strong relationships with our customer and GXO leadership teams.

This is a full‑time, permanent position working on rotational shifts. Week 1: Monday to Thursday, 06:00 till 14:00, Friday 06:00 till 13:00. Week 2: Monday to Thursday 14:00 till 22:00, Friday 13:30 till 20:30.

Pay, benefits and more:

We’re looking to offer a salary of up to £46,500 per annum, plus 13% shift allowance, and 25 days annual leave (plus bank holidays). Your benefits package includes a company‑sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high‑street discounts, a cycle‑to‑work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Lead and manage operational teams to deliver exceptional service and meet performance targets
• Act as a change agent, embedding continuous improvement across all processes
• Manage budgets and ensure activities meet quality and cost targets
• Develop and implement strategies for employee engagement and succession planning
• Drive performance improvement through audits and reporting

What you need to succeed at GXO:

• Proven leadership experience managing large teams in a fast‑paced environment
• Strong understanding of operational processes and continuous improvement methodologies
• Excellent communication and stakeholder management skills
• Ability to manage budgets and deliver against KPIs
• Flexible, proactive, and commercially focused mindset

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.