Shift Manager

Iceland Foods; Cromer; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

15% discount in Iceland/Food Warehouse

28 days holiday incl. Bank Holidays

Christmas vouchers - length of service

Refer a Friend scheme

Christmas saving schemes

Long service awards

Healthcare plan option

Grocery Aid support

Career pathways and progression

Inclusive work environment

Job summary

Iceland Foods is seeking a committed Shift Manager to support store leadership and help deliver exceptional service at the Cromer store. You will start as a Retail Assistant and receive a £2 per hour supplement when you shift manage the store.

The role focuses on delivering great availability, engaging with the team, and ensuring adherence to cash handling and process standards while driving sales and customer satisfaction.

Qualifications

• Proven experience in a retail management or supervisory role.
• Excellent communication with colleagues to deliver tasks.
• Ability to plan and organise shift coverage.
• Provide balanced feedback to improve performance.
• Hands-on leadership to deliver a great store.

Responsibilities

• Maximise profit with strong product availability.
• Engage, develop and retain great people in-store.
• Follow the correct processes and policies across cash handling and security.
• Lead by example to deliver excellent customer service and store standards.
• Drive a positive, inclusive culture and personal development across the team.

Skills

Retail management

Communication

Shift planning

Feedback

Team leadership

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Shift Manager to join our growing business.

As Shift Manager you will support the management team to deliver consistent results and be the best place to shop and work. You will be recruited as a Retail Assistant and receive a £2 supplement for every hour that you shift manage the store.

Key Responsibilities Include

Maximise profit:

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, Develop & Retain Great People

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing The Right Processes And Doing Them Right

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required Skills & Experience

• Proven experience in a retail management or supervisory role.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.