Shift Manager

Greggs plc; Crawley; Hybrid; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount (up to 50% for you/

Free hot drinks

Paid breaks

Profit share (10% of profits)

Health and Wellbeing App

Holiday entitlement grows with tenure

Share plans

Pension scheme (matched up to 7%)

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs in Crawley is seeking a Shift Manager to lead a busy shop, ensuring excellent customer service and smooth daily operations. You will motivate the team, supervise shifts, and manage product preparation, displays, and cleanliness to deliver an outstanding in-store experience.

The role offers a permanent contract, a competitive hourly rate, weekly pay, and extensive colleague benefits. Prior supervisory experience in a fast-paced retail setting is preferred.

Qualifications

• Previous team supervisory experience in a customer-focused environment is desirable.
• Reliability and natural leadership abilities are essential.
• Availability to meet the role requirements is expected.

Responsibilities

• Inspire the team to deliver outstanding results and uphold shop standards.
• Lead by example by serving customers quickly and with a smile.
• Prepare products, including sandwiches, and manage ovens.
• Keep displays stocked with a wide range of options for customers.
• Maintain a clean, tidy and presentable shop environment.

Skills

Leadership

Customer service

Team supervision

Job description

# Shift Manager### About the roleJoin us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:* Inspire the team to deliver amazing results and maintain the excellent standards of the shop* Lead by example and serve our customers in a fast and friendly manner* Prepare our much-loved products, including making sandwiches and managing the ovens* Ensure our displays are fully stocked at all times, with plenty of choice available for our customers* Keep the shop looking clean, tidy and presentable**What we can offer you*** **Competitive pay** paid weekly* **Colleague discount** allowing you and a family member to enjoy up to 50% off your favourite Greggs products* **Free hot drinks**for you to enjoy while on shift* **Paid breaks** allowing you to recharge your batteries* We share **10% of all our profits** with our colleagues* **Health and Wellbeing App** providing Remote GP and Physiotherapy services* **Holiday entitlement that grows** as your career grows with us* Colleague **share plans** to help you invest and save for your future* **Pension scheme** to help you plan for your future. We’ll match your contributions up to 7%* Confidential **employee assistance app and helpline** to help with your wellbeing* **Long service awards** celebrating key milestones in your career* **Savings and discounts** for your everyday shopping, leisure and wellbeing**About you**You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!**About us**Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.Apply+− OpenStreetMap contributors### Shift Manager* **Salary** £13.80 per hour.* **Frequency** Hourly* **Job Reference** greggs/TP/5342/65181* **Contract Type** Permanent* **Contract Details** Shift pattern and availability can be discussed at interview.* **Contract Hours** 30* **Closing Date** 2 December, 2026* **Job Category** Retail* **Business Unit** Retail* **Location** Gatwick Road Crawley, United Kingdom* **Posted on** 2 November, 2026