Shift Manager

Wingstop UK - Coventry; Coventry; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Quarterly Bonus

Flexible Rota

Free food on every shift

Employee discount (50% Mon‑Thu, 20%Fri

28 days holiday + birthday off

Culture budgets allocated to every -?

Regular companywide incentives

Job summary

Wingstop UK Coventry is seeking a proactive Shift Manager to lead busy shifts and develop the team on the floor, ensuring smooth service, great food quality and spotless standards.

You'll motivate staff, step in when needed and drive exceptional customer experiences during peak periods, while upholding Wingstop's vibrant culture and commitment to delivering memorable flavour experiences for every guest.

Qualifications

• Previous supervisory or team lead experience in a fast-paced restaurant.
• Strong communication and organisational skills are essential.
• Positive, team-first mindset with hands-on leadership.

Responsibilities

• Lead shifts and support the team on the floor
• Deliver fast, friendly, and consistent customer experiences
• Coach and develop Crew Members
• Maintain food quality, cleanliness, and safety standards
• Support stock control and daily operations

Skills

Supervisory experience

Team leadership

Customer service excellence

Communication skills

Job description

About Us

At Wingstop, we're not just in the chicken business, we're in the flavour business. Creating memorable experiences for our customers and team is what we do best, and we've got the Awardsto prove it (Sunday Times Best Places to Work 2024 & 2025 and Deliveroo's Restaurant of the Year). But our mission remains simple: BRING THE FLAVOUR.

About the Role

As a Shift Manager, you'll take the lead in running smooth, successful shifts while supporting and developing your team. You'll be responsible for maintaining high standards across service, food quality, and cleanliness, ensuring every customer has a great experience.

You'll motivate the team, step in where needed, and keep everything on track during busy periods. This is a hands-on role where you'll lead by example, build team confidence, and play a key part in delivering strong operational performance.

This role is based in one of our restaurants where customers can dine in, as well as order takeaway and delivery. As a Shift Manager, you'll lead from the front during busy shifts, supporting your team, driving standards, and making sure every customer leaves with a great experience.

What You'll Be Doing

• Leading shifts and supporting your team on the floor
• Delivering fast, friendly, and consistent customer experiences
• Coaching and developing Crew Members
• Ensuring food quality, cleanliness, and safety standards are met
• Supporting stock control and daily operations

What We're Looking For

• Previous experience in a supervisory or team leader role
• Confident, hands‑on leadership style
• Strong communication and organisation skills
• Positive, team‑first mindset

Our Values

Authentic. Entrepreneurial. Fun. Service‑Minded.

Why Wingstop?

Here at Wingstop, it’s all about the people, the passion, and the energy. We’re more than just wings, we’re a fast‑moving, fun, and inclusive team where everyone’s voice is heard, growth is encouraged, and effort is recognised. From day one, you'll be part of a culture that celebrates teamwork, rewards ambition and thrives on bringing energy to every shift. Whether you're learning new skills, leading a team, or helping launch a new store, you'll feel the Wingstop vibe in everything we do. We are fast‑paced, high‑energy, and all about delivering great experiences for our customers and our people.

It’s more than just a job. It’s a place to build confidence, make mates, and be part of something that’s growing fast.

Benefits

• Quarterly Bonus
• Flexible Rota
• Free food on every shift
• Employee discount (50% Mon‑Thurs, 20% Fri‑Sun)
• 28 days holiday + birthday off
• Culture budgets allocated to every restaurant for recognition
• Regular companywide incentives

Grow With Us

• Step Up Programme
• Structured leadership development
• Clear progression into Assistant Manager roles

Perks & Vibes

• Wagestream access
• Discounts platform
• Employee of the Month recognition
• Team socials and events
• Uniform provided

Diversity & Inclusion

We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace.

As an equal‑opportunity employer, we are committed to creating a supportive environment for all.

If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you.

AI Disclaimer

AI can be a useful tool - and we understand many candidates use it for support. That said, we're really interested in you, not an AI-generated version of you.

We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that's who we're excited to meet.

#WingSM