Shift Manager

Tesco PLC; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Chester seeks a proactive Retail Manager to lead a team, ensuring excellent customer service while implementing store processes. Suitable candidates should have retail management experience and strong communication skills. The company offers a supportive work environment, a variety of employee benefits including a discount in partner stores, holidays, and career progression opportunities. Join us to make a difference in customers' shopping experiences.

Benefits

15% discount in partner stores

28 days holiday including Bank Holidays

Christmas vouchers

Healthcare plan option

Career pathways and development opportunities

Qualifications

• Proven experience in a retail management or supervisory role.
• Ability to communicate effectively with colleagues.
• Experience in planning and organizing team shifts.
• Capable of providing balanced feedback to team members.

Responsibilities

• Lead and manage the store team effectively.
• Ensure excellent customer service in-store and at the doorstep.
• Follow and implement cash handling and security processes.
• Support up-skilling of the team and personal development.

Skills

Retail management

Effective communication

Planning and organizing

Team leadership

Job description

About the role

where everyone can be their best.- Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.Doing The Right Processes And Doing Them Right- Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.- A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.- Follow and implement all cash handling and security policies & processes.- Play your part in providing the best digital service through implementing all "One Best Way" processes.

Leadership

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required Skills & Experience

• Proven experience in a retail management or supervisory role.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers - increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!