Shift Manager

Glenshire Group; Castle Rising; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading food service company in Castle Rising is seeking a Shift Leader to ensure seamless operations and customer satisfaction. The ideal candidate will have food retail experience, strong communication skills, and a passion for team leadership. This role involves overseeing shift operations, training new team members, and fostering a positive team culture.

Qualifications

• Food retail or service industry experience preferred.
• Ability to exceed Customer Satisfaction expectations.
• Sound communication and interpersonal skills.

Responsibilities

• Identifies and resolves workstation bottlenecks.
• Oversees effective preparation of all workstations for peak periods.
• Communicates effectively with others.
• Champions company culture and values.

Skills

Customer Satisfaction

Communication Skills

Team Leadership

Job description

As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization.

Functional Responsibilities

• Identifies and resolves workstation bottlenecks
• Ensures all products served to customers meet quality standards
• Oversees effective preparation of all workstations for peak periods
• Follows all restaurant safety procedures and coaches others
• Actively seeks information on restaurant financial and customer measures
• Demonstrates accountability for growing sales

Leadership Responsibilities

• Acts as a model providing leadership and coaching on an ongoing basis to the team
• Communicates effectively with others
• Trains new team members
• Oversees team members during shifts
• Able to efficiently work around problems
• Demonstrates growth mindset by learning from mistakes
• Respectfully coach and directs team members

Culture Responsibilities

• Champions Yum!'s culture and values
• Prioritizes customer needs over tasks currently being performed
• Demonstrates positive energy by handling customer issues on the spot
• Makes decisions that help customers
• Coaches team on resolving customer issues
• Fosters a positive relationship with fellow team members and customers

Qualifications

• Food retail or service industry experience preferred.
• Ability to exceed Customer Satisfaction expectations
• Sound communication and interpersonal skills