Shift Manager

Greggs PLC; Bishop Auckland; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Share of profits

Health and Wellbeing App

Holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app

Longservice awards

Savings and discounts

Job summary

Greggs PLC is seeking a Shift Manager in the United Kingdom to lead the shop when the manager isn’t present. You’ll motivate the team, ensure excellent customer service, and oversee in-store, delivery, Click+Collect, and drive-thru channels.

Typical shifts include inspiring staff, serving customers fast, preparing products, maintaining displays, and keeping the shop clean and presentable. Competitive weekly pay with benefits such as colleague discounts and a pension scheme.

Qualifications

• Experience leading a team in a fast-paced, customer-facing environment.
• Strong focus on delivering excellent customer service and shop standards.

Responsibilities

• Inspire the team to deliver amazing results and maintain the shop standards.
• Lead by example and serve customers quickly and warmly.
• Prepare products, including sandwiches and oven management.
• Keep displays stocked and shop looking presentable.
• Ensure the shop is clean and well-presented at all times.

Skills

Leadership

Customer service

Team supervision

Job description

Salary: £14.00 per hour which includes a 20p per hour band increment

Salary: £12.91 per hour, if you are under 18 this will be £11.03 per hour

About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team,you’llbe responsible forlooking after the shop when the Managerisn’taround. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You'll lead the way inmaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to:

• Inspire the team to deliver amazing results andmaintainthe excellent standards of the shop


• Lead by example and serve our customers in a fast and friendly manner


• Prepare our much-loved products, including making sandwiches and managing the ovens


• Ensure our displays are fullystocked at all times, with plenty of choice available for our customers


• Keep the shop looking clean,tidyand presentable

What we can offer you

• Competitive paypaid weekly


• Colleague discountallowing you and a family member to enjoy up to 50% off your favourite Greggs products


• Free hot drinksfor you to enjoy while on shift


• Paid breaksallowing you to recharge your batteries


• We share 10% of all our profits with our colleagues


• Health and Wellbeing App providing Remote GP and Physiotherapy services


• Holiday entitlement that growsas your career grows with us


• Colleague share plans to help you invest and save for your future


• Pension schemeto help you plan for your future. We’ll match your contributions up to 7%


• Confidential employee assistance app and helplineto help with your wellbeing


• Longserviceawardscelebrating key milestones in your career


• Savings and discountsfor your everyday shopping, leisure and wellbeing

About you

You’ll be reliable anddemonstratenatural leadership abilities, with a passion for delivering exceptional customer service.

You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.

If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.