Shift Leader, Retail — Lead Store Ops & Service

Tesco; Ellesmere Port; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK grocery retailer in Ellesmere Port is seeking a Shift Leader to oversee store operations, ensuring exceptional customer service and team coordination. This role involves supporting colleagues, maintaining store presentation, and continuously looking for ways to improve the shopping experience. The ideal candidate should be motivated and able to inspire others, with a customer service mindset and strong communication skills. A minimum of 16 hours a week is guaranteed, with competitive pay and flexible scheduling.

Benefits

10% discount and 15% on payday weekends

20-22 days holiday plus personal day

Wellbeing services access

Life cover and pension plan

Flexible working opportunities

Qualifications

• Must be 18 or over to apply for the role.
• Capable of motivating team members.
• Strong customer focus and ability to improve service.

Responsibilities

• Oversee store operations during shifts.
• Coordinate the team for a high-quality shopping experience.
• Maintain store cleanliness and presentation.
• Communicate updates clearly to the team.

Skills

Customer service

Team coordination

Leadership

Communication

Decision making

Job description

A leading UK grocery retailer in Ellesmere Port is seeking a Shift Leader to oversee store operations, ensuring exceptional customer service and team coordination. This role involves supporting colleagues, maintaining store presentation, and continuously looking for ways to improve the shopping experience. The ideal candidate should be motivated and able to inspire others, with a customer service mindset and strong communication skills. A minimum of 16 hours a week is guaranteed, with competitive pay and flexible scheduling.